Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 12 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Mishawaka, IN vacancy
- ...Wingstop - 3697 Portage Road - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing...Suggested
Wingstop
South Bend, IN2 days ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
Mishawaka, IN3 days ago - ...Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately...SuggestedDaily paidFull timePart timeImmediate startShift work
Hersha Hospitality Management
Mishawaka, IN3 days ago - Part-time | Shifts available including evenings, weekends, and holidays Guest Service Agents are the face of the hotel. You check guests in and out, handle reservations and phone calls, process payments, and keep the front desk and public areas running smoothly. You’ll...SuggestedHourly payPart timeShift workAfternoon shift
- Opportunity Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Focus Immediately greet guests...SuggestedDaily paidFull timePart timeImmediate startShift work
- Wingstop - 3697 Portage Road - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests...
- ...Extended Stay - - Responsibilities: Assist guests and respond to guest requests; Answer phones and handle check-ins/outs; Process payments and manage cash/credit accounts; Complete front desk daily paperwork and safety procedures; Maintain lobby and front desk areas behind...
Extended Stay
Mishawaka, IN2 days ago - ...Understand and communicate in English proficiently to interact with guests, associates and outside vendors. Proficient operation of the... ...laws. Job Description POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a...Weekly payMinimum wageLocal areaAll shifts
ESA Management, LLC
Mishawaka, IN19 hours ago - ...Responsible for promoting the success of the player’s club by assisting guests through all facets of the membership process, promotional gift... ...buses and chartered bus trips. Provides smooth and efficient service to guests. Maintains a working knowledge of casino facilities,...Part time
- ...Understand and communicate in English proficiently to interact with guests, associates and outside vendors. Proficient operation of the... ...laws. Job Description POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a...Weekly payMinimum wagePart timeLocal areaAll shifts
- ...Guest Service Representative The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the best service possible. Duties and Responsibilities: Greet...Full timeLocal areaShift work
Holiday Inn Express
Granger, IN1 day ago - ...Join Our Growing Family At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping...Casual workFlexible hoursAfternoon shift
- ...leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a...Work at officeWeekend work
Cedarhurst Living LLC
Mishawaka, IN4 days ago - ...revenue and settles accounts nightly, maintains files, and resets the system for the next day of operations while performing Guest Service Agent tasks and duties. Responsibilities Perform bookkeeping activities, such as balancing accounts and conducting nightly audits....Daily paidFull timePart timeNight shiftWeekend work
Fairfield Inn & Suites by Marriott South Bend at Notre Dame
South Bend, IN4 days ago - ...SUMMARY The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the...Weekly payMinimum wageLocal area
Extended Stay America
Mishawaka, IN19 hours ago - ...Silver Birch of Mishawaka is looking for a Housekeeper to join our Environmental Services Team . In this role, you'll help keep our community clean, safe, and welcoming for the residents who call it home. Your work plays an important part in helping residents feel...Shift workWeekend workAfternoon shift
Silver Birch Living
Mishawaka, IN4 days ago - ...the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst... ...experience. Essential Functions: Welcome residents, visitors, and guests, providing exceptional customer service and assistance to those...Work at office
- ...HHM Hotels - - Responsibilities: Balance revenue and settle accounts nightly; Audit and reconcile cashiers; Check guests in/out and perform Guest Service Agent tasks; Input and update financial information into the BRAINS network; Prepare and distribute daily reports...Night shift
HHM Hotels
South Bend, IN4 days ago - ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your...Daily paidFull timePart timeNight shiftWeekend work
HHM Hospitality
South Bend, IN19 hours ago - ...Homewood Suites by Hilton South Bend Notre Dame Area About the Role Be the first point of contact for our guests. Deliver warm, efficient, brand-standard service from arrival to departure at our Homewood Suites by Hilton hotel. Responsibilities Perform check-ins and check...Hourly payFull timeLocal areaFlexible hoursShift workNight shift
JSK Hospitality
South Bend, IN2 days ago - ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk Front Office Manager...Daily paidFull timePart timeNight shiftWeekend work
Hersha Hospitality Management
South Bend, IN1 day ago - ...Responsibilities: Maintain complete knowledge of daily house count, in-house groups, and features and services provided by the hotel. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Greet and acknowledge...Extra incomeFull timeSeasonal workFlexible hoursShift workWeekend work
Hilton Worldwide Holdings
Mishawaka, IN4 days ago - ...the Home2 Suites by Hilton in Mishawaka. In this role you’ll keep guest rooms and public areas clean, comfortable, and ready for arrival... ...across Northern Indiana and focus on delivering excellent guest service while developing our people from within. #J-18808-Ljbffr JSK...Hourly payFull timePart timeFlexible hours
- ...apartments to create a safe, secure environment for residents, guests, and employees. What we're looking for: High School diploma or GED... ...knowledge of cleaning appliances and operation and proper use of cleaning agents. #J-18808-Ljbffr Primrose Retirement Communities
- ...Friendly and effective communication with dispatch, team members, and guests to ensure the happiness of our guests and owners. Ensure all... ...preferred. Ability to work with little supervision. Customer service experience. Organizational and time management skills. Equal...Daily paidWorldwideShift work
- ...At DoubleTree by Hilton South Bend Downtown, we believe every guest deserves a clean, comfortable, and welcoming experience from the... ...maintaining the cleanliness of public areas, guest corridors, and service spaces while ensuring our team has everything they need to deliver...Work at officeImmediate startShift work
- Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate travel arrangements, and provide support throughout the planning process. This role emphasizes strong communication, ability to work independently...Remote job
- About Us We are a dedicated travel services company focused on providing personalized, high-quality travel experiences. By working with top travel providers, we help clients design seamless and memorable journeys tailored to their preferences. Position Overview We are...Remote job
$14 per hour
Overview Role: Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining a clean... ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as...Local area- Ensure clean, comfortable, welcoming guest rooms and spaces that meet SpringHill Suites by Marriott standards. Pride in detail and teamwork... ...& Choice branded hotels. We focus on strong operations, guest service excellence, and internal development. JSK Hospitality is proud...Full timeImmediate startShift workWeekend work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches