Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Mishawaka, IN vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeImmediate startShift work
- ...Guest Service Agent Opportunity Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your...SuggestedDaily paidFull timePart timeImmediate startShift work
- ...Step into a role where you are the cornerstone of exceptional guest experiences at a one-of-a-kind hotel. As a brand ambassador, you... ...appropriate. Coordinate with hotel departments to deliver timely service and resolve challenges. Listen attentively and empathize...SuggestedWorldwide
The Abbey Resort
Elkhart, IN5 days ago - ...Guest Service Representative The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the best service possible. Duties and Responsibilities: Greet and tend...SuggestedFull timeLocal areaShift work
$12 per hour
...The Salvation Army Kroc Center in South Bend is seeking a Welcome Desk Associate to deliver exceptional customer service, assist members and visitors, and provide information about programs and facilities. Starting pay is $12.00 per hour for part-time work with a 19 hour...SuggestedHourly payPart timeShift workThe Salvation Army USA Central Territory
South Bend, IN4 days ago$10k
...Telemedicine, at low or no cost! ~ Special pay rates on holidays ~$10,000 Company paid Life Insurance ~ Family planning and support services through Maven ~ Voluntary Short-Term Disability, Accident Coverage, and Critical Illness ~ Confidential Employee Assistance...Temporary workLocal areaFlexible hoursThe Cortlands of Northview
Mishawaka, IN3 days ago$13 per hour
...Friendly and effective communication with dispatch, Team Members, and guests to ensure the happiness of our guests and owners. Ensure all... ...Ability to work with little supervision Customer Service experience Organizational and time management skills...Hourly payHilton Grand Vacations
Mishawaka, IN6 days ago- ...HousekeeperThe Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.Major / Key Job...Minimum wageLocal area
Extended Stay America
Mishawaka, IN4 days ago $16 per hour
...leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a...Part timeWork at officeWeekend workCedarhurst Senior Living
Mishawaka, IN4 days ago- ...treatment in a clean, modern, comfortable setting, spanning every level of care, including detox, residential, PHP, IOP, and outpatient services. The secret to our success is our people - merged with a premier clinical program, it's allowed us to transform the lives of...Temporary workImmediate start
Avenues Recovery
South Bend, IN6 days ago - ...apartments to create a safe, secure environment for residents, guests, and employees. What we're looking for: ~ High School diploma... ...of cleaning appliances and operation and proper use of cleaning agents. Opportunities for full-time or part-time hours....Full timePart timeShift work
Primrose Retirement Communities
Mishawaka, IN1 day ago - ...At DoubleTree by Hilton South Bend Downtown, we believe every guest deserves a clean, comfortable, and welcoming experience from the... ...maintaining the cleanliness of public areas, guest corridors, and service spaces while ensuring our team has everything they need to deliver...Work at officeImmediate startShift work
DOUBLETREE BY HILTON SOUTH BEND
South Bend, IN1 day ago $14 per hour
...Overview Role: Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play a vital role in maintaining... ...environment. Interact positively with residents, staff, and guests, providing excellent customer service. All other duties as...Part timeLocal areaShift workDay shiftHealthcare Services Group
Mishawaka, IN3 days ago- ...We're Looking for an Environmental Services Aide! Competitive pay Have a set schedule Great benefits Rewarding job helping others Hellenic Management, Inc., isa subsidiary of AHEPA Management Company, a fast-growing, nonprofit nationwideprovider...
Hellenic Senior Living of Mishawaka
Mishawaka, IN1 day ago - ...Night Auditor / Front Desk Agent | Full-Time DoubleTree by Hilton South Bend Are you a night owl who is dependable, detail... ...running smoothly overnight. This position is a combination of guest service, Front Desk operations, and nightly financial reporting - perfect...Full timeNight shift
Hilton Worldwide Holdings
South Bend, IN3 days ago - ...HHM Hotels - - Responsibilities: Balance revenue and settle accounts nightly; Audit and reconcile cashiers; Check guests in/out and perform Guest Service Agent tasks; Input and update financial information into the BRAINS network; Prepare and distribute daily reports...Night shift
HHM Hotels
South Bend, IN4 days ago - ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk Front Office Manager Your...Daily paidFull timePart timeNight shiftWeekend work
Hersha Hospitality Management
South Bend, IN1 day ago - ...Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your...Daily paidFull timePart timeNight shiftWeekend work
Plazahotelelpaso
South Bend, IN1 day ago - ...revenue and settles accounts nightly, maintains files, and resets the system for the next day of operations while performing Guest Service Agent tasks and duties. Responsibilities Perform bookkeeping activities, such as balancing accounts and conducting nightly audits....Daily paidFull timePart timeNight shiftWeekend work
Fairfield Inn & Suites by Marriott South Bend at Notre Dame
South Bend, IN4 days ago - ...management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also... ...related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard...Flexible hoursNight shiftAfternoon shift
DOUBLETREE BY HILTON SOUTH BEND
South Bend, IN10 hours ago - ...will be prepping the food, cleaning, restocking, and greeting guests during your shift. When breakfast is over we expect everything... ...knowledge of daily house count, in-house groups, and features and services provided by the hotel. Be aware of guest satisfaction scores...Extra incomeFull timeSeasonal workFlexible hoursShift workWeekend work
ZMC Hotels
Mishawaka, IN5 days ago - About Us We are a dedicated travel services company focused on providing personalized, high-quality travel experiences. By working with top travel providers, we help clients design seamless and memorable journeys tailored to their preferences. Position Overview We are...Remote job
- Hallford Travels is seeking a Remote Travel Customer Support Specialist to assist clients with travel questions, coordinate travel arrangements, and provide support throughout the planning process. This role emphasizes strong communication, ability to work independently...Remote job
- ...established policies and procedures, would also perform various clerical and basic clinical patient care duties. MISSION, VALUES and SERVICE GOALS MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect....Work at officeFlexible hoursShift work
Beacon Health System
South Bend, IN1 day ago - ...SUMMARY: Responsible for achieving and maintaining an exceptional standard of cleanliness throughout the guest rooms of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Vacuums, sweeps, scrubs, mops, and cleans carpet and flooring...Work at officeAll shiftsShift work
Four Winds Casino
South Bend, IN1 day ago - ...Category Hospitality - Hotel Description POSITION PURPOSE Ensure the highest level of cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. Responsible for providing our guests with clean and fresh sheets, towels, necessities, etc.,...Full timePart timeWork at officeShift work
Azul Hospitality
South Bend, IN3 days ago - ...Reports to the Director, Patient Care Services/Supervisor in the assigned area. Provides technical support services to the surgical team. Assists in the peri-operative care in a technical support staff function; communicates with surgeons, anesthesiologists and surgical...Shift work
Beacon Health System
South Bend, IN1 day ago - ...ZMC Hotels is looking for a Housekeeper in Mishawaka, Indiana, to maintain cleanliness and provide excellent service to guests. Responsibilities include cleaning guest rooms, replenishing supplies, and ensuring a pleasant stay for guests. The ideal candidate is highly...Full time
ZMC Hotels
Mishawaka, IN4 days ago $11 - $13 per hour
...Job Description Job Description We are looking for Housekeepers to join our team and provide exceptional service to our hotel guests. Housekeeper responsibilities include changing towels, making beds and cleaning bathrooms. If you’re interesting in kick starting your...Hourly payFull timePart timeMonday to FridayFlexible hoursShift workWeekend workDay shiftAfternoon shiftMidwest Hotel
Mishawaka, IN18 days ago- Job Description Job Description We are seeking a Housekeeper to join our team! You will perform a variety of light cleaning and organizing duties. Responsibilities: Clean residential homes, businesses, or office locations Ensure a clean and orderly environment...Work at office
COUNTRY HOSPITALITY INC
Mishawaka, IN21 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
