Senior Project Manager (Contact Center Transformation) - NC, IA

Job Title: Project Manager (Contact Center Transformation)

Location: Charlotte, NC / Des Moines, IA - Hybrid (3 days onsite)

Contract Length: 9-12 months (potential extension or conversion)

Pay Rate: $68/hr - $74/hr

Note: We are unable to consider C2C or third-party submissions.

Role Overview

In this contingent resource assignment, you may consult as an expert to develop or influence initiatives for complex business and technical needs within Project Management. You will address unique challenges requiring in-depth evaluation, delivering long-term, large-scale solutions. This role involves providing expertise to client leadership on innovative business solutions and engaging strategically with client personnel.

Key Responsibilities

• Lead end-to-end delivery of wave-based migrations for contact center modernization initiatives.
• Manage the project lifecycle from discovery and planning through development and deployment.
• Partner with business leaders, contact center operations, and technology teams.
• Influence executive stakeholders and drive alignment across enterprise priorities.
• Coordinate with a team of project managers to ensure consistency and shared learnings.
• Drive cloud transformation efforts across IVR systems, agent workflows, and workforce management tools.
• Manage timelines, dependencies, risks, and deliverables in a high-visibility environment.
• Support change management and adoption strategies for customer-facing transformations.
• Oversee integrations impacting agent productivity and customer experience.
• Provide status updates, reporting, and executive-level communications.
• Support command center activities during critical migration waves.
• Adapt to a fast-paced environment with shifting priorities.

Required Qualifications

• 7+ years of Project Management experience in financial services.
• Experience leading large-scale transformation programs, with a preference for contact center projects.
• Experience with cloud migrations, stakeholder management, and change management.

Preferred Qualifications

• Experience with contact center technologies such as IVR, workforce management, and agent platforms.
• Experience managing both Agile and Waterfall delivery models.
• Experience with enterprise-scale cloud transformation initiatives.
• Experience using project management tools.
• Strong executive presentation and communication skills.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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