Security Manager

Hotel Security Manager

Bowie House, Auberge Collection is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth. A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

The Hotel Security Manager is responsible for protecting guests, employees, hotel property, and assets while maintaining a safe, secure, and welcoming environment. This position leads the hotel security team, oversees daily security operations, responds to incidents, and ensures compliance with company policies and applicable laws.

Key Responsibilities

• Manage, train, schedule, and supervise security officers and other security personnel.
• Develop and enforce hotel security policies, procedures, and emergency response plans.
• Monitor hotel premises, entrances, parking areas, guest floors, back-of-house areas, and security systems.
• Respond to and investigate theft, disturbances, accidents, guest complaints, workplace incidents, and other security-related events.
• Prepare accurate incident reports and maintain confidential security records.
• Coordinate emergency responses involving fire, medical emergencies, evacuation, severe weather, suspicious activity, and other threats.
• Manage CCTV surveillance, access-control systems, alarms, keys, and other security equipment.
• Work closely with hotel management, front desk, housekeeping, engineering, human resources, and other departments.
• Coordinate with local police, fire departments, emergency medical services, and other authorities when necessary.
• Conduct regular security inspections and identify potential safety and security risks.
• Assist with investigations involving guest, employee, or property-related incidents.
• Maintain appropriate confidentiality regarding guests, employees, investigations, and hotel operations.
• Ensure security personnel follow professional standards and provide courteous service to guests.
• Conduct security briefings, drills, and employee training.
• Assist management with risk assessments, loss prevention, and business-continuity planning.
• Review security incidents and recommend corrective or preventive measures.

Qualifications

• High school diploma or equivalent; college degree in Criminal Justice, Security Management, Hospitality Management, or a related field is a plus.
• Previous security, law enforcement, military, loss prevention, or hotel security experience.
• Supervisory or management experience preferred.
• Strong knowledge of security procedures, emergency response, and incident investigation.
• Excellent communication, leadership, and conflict-resolution skills.
• Ability to remain calm and make sound decisions during emergencies.
• Proficiency with computers, security systems, CCTV, access control, and incident-reporting software.
• Ability to work flexible schedules, including evenings, weekends, holidays, and overnight shifts when required.
• Any required state or local security licenses/certifications must be maintained.

Bowie House LLC is an Equal Opportunity Employer, M/F/D/V. Bowie House LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Bowie House LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.