Medical Scheduler - Orange County

Medical Scheduler

Tayani Institute is seeking a dynamic, energetic, and knowledgeable Medical Scheduler to join our growing and thriving Ophthalmology/Optometry practice Call Center.

Our practice provides a broad array of ophthalmology, optometry, optical, and plastic surgery services. We are a high volume, fast-paced call center offering competitive compensation and benefits.

Benefits for full-time employees include health insurance (medical, dental, vision), PTO, and a profit-sharing plan.

Job responsibilities for Medical Scheduler are as follows:

• Answer incoming calls in a professional and courteous manner.
• Answer patients' questions and give them all information pertaining to all medical and cosmetic procedures provided in our practice.
• Schedule appointments for all patient types.
• Ensure that patients are scheduled with the appropriate doctor and location.
• Efficiently obtain patients' demographics and insurance information when entering them into the system.

Requirements:

• Comfortable working in a high call volume medical environment
• Excellent customer service skills with friendly verbal & strong written communication skills
• A pleasant attitude is a must
• Critical thinking skills and the ability to determine what the patient needs
• Attention to detail
• Excellent computer skills using Gmail workspace

Preferred Skills (Not Required):

• NextGen experience
• Familiarity with medical insurance portals to verify insurance & eligibility for services
• Knowledge of Ring Central application