QA Specialist

Harris Data Integrity Solutions, a division of Harris, is seeking a Quality Assurance Specialist to review Patient Identity Expert work, provide feedback on quality, review project procedures with teams, and assist Identity Managers. The role is remote and available to candidates anywhere in the U.S. Wage: $18‑$19 per hour. AI & Innovation Mindset We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools—such as copilots, chat‑based AI assistants, and automation tools—to improve workflows, solve problems, and increase efficiency while maintaining appropriate judgment, security, and compliance standards. Responsibilities Perform QA reviews of Patient Identity Expert work, providing feedback and suggestions for performance improvement. Meet performance and production standards for QA project work. Communicate frequently with the Identity Manager. Monitor remote team quality results and provide summary information to the Project Leadership Team. Conduct quality/productivity calls with Patient Identity Experts not meeting quality standards, including staff on the TIP program and those struggling on assigned projects. Document follow‑up to calls in Teams and send follow‑up notes to PIE. Collaborate with the Identity Manager on project procedure testing. Review project procedures with remote teams on client‑specific tasks. Monitor training pair completion and assignments. Maintain quality standards, including corrections or changes in IDM. Assist in assigning tasks in IDM and track assignments in project teams. Attend HDIS company staff meetings and QA meetings as scheduled/required. Qualifications Meeting or exceeding PIE progression requirements for the QA level established on the PIE Progression chart. Ability to work with remote teams and individuals using virtual technology and tools. Ability to meet deadlines on time‑sensitive projects. Demonstrated understanding of complex duplicate validity requirements. Demonstrated understanding of a variety of hospital health information systems. Strong Excel skills preferred. High level of confidentiality in handling sensitive information. Strong organizational and critical thinking skills. Excellent written and verbal communication skills. Ability to think independently. Problem‑solving skills: identify and resolve problems promptly and develop alternative solutions. Customer service skills: manage difficult or changing situations and respond promptly to employee/vendor/partner needs. Teamwork skills: balance team and individual responsibilities, contribute to a positive team spirit, and build morale and group commitments. Written communication: write clearly, informatively, and present numerical data effectively. Diversity and inclusion: knowledge of EEO policy, respect for cultural differences, and commitment to a harassment‑free environment. Ethics: treat people with respect, act with integrity, and uphold the client’s organizational values. Adaptability: manage changes, competing priorities, and unexpected events; adjust approach or method as needed. Dependability: take responsibility for own actions and keep commitments. Quality focus: demonstrate accuracy, thoroughness, and continuous improvement in work. Benefits Remote work available to eligible candidates across the United States. Equal Opportunity Employment Statement Harris is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at View email address on click.appcast.io. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. #J-18808-Ljbffr