REACH Student First Advisor

Position Overview REACH Student First Advisor provides advising, support, mentoring, and guidance to students under the Student First initiative. Advisors serve as the primary point of contact for students from admission to completion. Advisors support students in the creation of an academic and career plan and are responsible for monitoring student progress on their plan, conducting outreach, and providing and coordinating resources, referrals, and support to facilitate student retention and completion and eliminate equity gaps. Responsibilities Student Engagement Demonstrates core practice skills such as active listening, use of open‑ended questions, summarizing, and reframing. Creates a welcoming and trusting environment that engages students, placing the student’s unique experiences at the center of the work. Develops a culture of shared accountability. Arrives at advising sessions prepared and able to meet students where they are in their educational and career journey. Applies a strengths‑based perspective that focuses on student assets, mapping strengths and understanding areas for growth. Fosters advising practices that encourage self‑efficacy, self‑determination, self‑advocacy and accountability. Provides advising and support services that value diversity and promote equity. Engages in self‑reflective advising practice that recognizes individual, institutional, and societal biases, their historical underpinnings, and impact on students. Academic and Career Advising Provides specialized advising and support based on student types such as new, transfer, readmit, high school/dual enrollment, international, and military veterans. Interprets test results and high school transcript information to place students in appropriate level courses using multiple measures. Reviews and evaluates previous college transcripts, recommends transfer equivalencies, and makes accurate course placement. Advises students in academic and career exploration, planning, and goal setting. Teaches students evidence‑based goal‑setting strategies. Collaborates with students in regular and ongoing assessment of goals, plans and strategies. Explains program requirements, prerequisites, outcomes, and academic policies to students. Assists students in understanding academic progress, momentum metrics, and rate of pursuit to inform advising recommendations and maintain good academic standing. Advises students in preparation for selective admission programs. Advises students in transfer pathways and programs; prepares and educates students on the transfer process. Administers and interprets career assessments. Educates students on the connection between program selection, employment opportunities, labor market information and trends, and job search process. Engages in proactive and intrusive advising approaches including caseload management, strategic outreach and engagement, and tracking progress toward goal completion. Reviews and responds to faculty reports such as mid‑term grades, early alerts, and progress updates. Creates clear and concise case notes, accurately documenting all student advising interactions in EAB / NAVIGATE platform. Maintains accurate and complete student records as required by laws, policies, and administrative regulations. Analyzes data to improve workflow, efficiency, and effectiveness. Retention and Holistic Support Conducts intake and assessments to identify student needs. Assists students in identifying emerging challenges and barriers. Develops strategies and practices to address emerging barriers. Provides brief interventions and strategies to support students through a variety of academic and non‑academic challenges. Serves as student mentor, ally, advocate, and on‑campus support person. Collaborates with faculty, administrators, and other professionals to identify strategies to support student academic progress. Teaches students effective decision‑making and problem‑solving skills. Supports students in mapping and developing on and off‑campus support networks. Supports students in accessing on‑campus resources. Empowers students to become self‑advocates. Facilitates appropriate referrals and coordinates follow‑up action. Creates clear and concise case notes, accurately documenting student interactions. Advising Program Development Leads and participates in functional area teams such as transfer advising, SAP advising, career advising, new student advising, and special populations such as Military Veterans, International Students, etc. Develops and delivers programming for faculty, staff, and students within functional areas. Collaborates with faculty to develop and deliver programming to support student retention and completion. Collaborates with staff to develop and deliver enrollment management programming and events. Technology Fluency and Data Analytics High proficiency with all technology platforms. Reviews and interprets advising and related data, elevates information on data trends. Qualifications (Education, Experience and Specialized Training) A bachelor’s degree and 1–4 years of related work experience OR a master’s degree and 0–2 years of related work experience. Experience providing high‑quality and equitable customer service in a fast‑paced and high‑volume environment. Experience supporting students in academic goal setting and career planning preferred. Experience in academic advising or case management preferred. Physical Demands Advising is a highly interactive environment that requires significant time in face‑to‑face sessions with students and collaborators. Minimal physical effort is required. Skills and Attributes Skills Effective oral and written communication skills. Ability to Use technology in the workplace. Independently manage workload and meet deadlines. Work independently and collaboratively to solve problems. Participate in regular and ongoing professional development and training. Participate in convocation and commencement ceremonies. Serve on assigned committees and task forces. Participate in committee, staff, informational and professional meetings. #J-18808-Ljbffr Tuskegee University