Senior Product Manager

Role Description

We're looking for a Senior Product Manager to own our native provider Mobile Apps and GPS collection ecosystem in Swoop, a core pillar of Agero’s roadside assistance platform. You will lead the vision for how we build intuitive mobile experiences and collect high-quality, real-time location data from service providers, ensuring optimal outcomes for speed, transparency, and operational efficiency.

This is a high-impact, high-stakes role that directly influences customer experience, client SLAs, the performance of our dispatch engine, and the day-to-day frontline experience of our provider network. We need a passionate, strategic product leader who is driven by impact, comfortable working at the intersection of mobile product development, telematics/location data, and real-time systems, and exceptional at aligning stakeholders to deliver high-performance products.

Key Outcomes

• Improve GPS collection and quality to power downstream features that optimize customer, provider, and client outcomes.
• Elevate the provider experience with a Mobile App that simplifies workflows and makes doing service with Agero fundamentally easier for our providers.
• Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness.
• Lead a high-performing squad to consistently deliver projects that drive measurable business impact.

Responsibilities

• Define and own the roadmap for our Mobile Apps and GPS ecosystem.
• Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
• Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
• Partner with engineering, data analytics, and operations to define and deliver on our roadmap, from ideation to launch.
• Write clear, concise product requirements that factor in technical efficiency and scalability.
• Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
• Define and monitor core success metrics for the product and the business.
• Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
• Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.

Qualifications

• 5+ years of product management experience.
• Proven experience working with native iOS/Android mobile apps and/or complex GPS/telematics tracking engines.
• Proven track record of driving product optimization through experimentation.
• Exceptional analytical skills with the ability to unpack complex problems, identify root issues and translate complex data into actionable insights.
• User-centric product philosophy and methodology.
• Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities.
• Excellent documentation and communication skills, from engineering tickets to executive presentations.
• Fluent in the tools, processes, and technologies of modern agile software development.
• Comfortable with AI tools for personal productivity as well as product applications.
• Technical or analytical degree and experience with enterprise SaaS platforms a plus.

Benefits

• Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
• Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
• Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
• For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
• Family Support: Parental planning benefits to assist associates through life’s milestones.
• Bonus/Incentive Programs.