Customer Experience Representative

Description Do you enjoy helping people, solving problems, and making someone’s day a little easier? Bethel Farms is looking for a friendly, dependable Customer Experience Representative who takes pride in providing exceptional service. As a first point of contact for our customers, you’ll build relationships, answer questions, and help ensure every interaction is a positive one. What You’ll Do Assist customers by phone, email, and other communication channels with warmth and professionalism. Accurately process orders, returns, exchanges, and customer requests. Research and resolve concerns, partnering with other departments when needed. Keep customer records organized and up to date. Learn our products, services, and procedures so you can confidently support customers. Help the team meet service, quality, and response-time goals. Requirements Previous customer service experience. Strong verbal and written communication skills. A positive attitude, dependable work habits, and a team-oriented approach. Strong organization, attention to detail, and problem-solving skills. The ability to prioritize, multitask, and follow through promptly in a fast-paced environment. Comfort using computers and learning new software. Experience with CRM or ticketing software and intermediate Excel skills are a plus. Why Bethel Farms At Bethel Farms, you’ll be part of a supportive, collaborative, family-like culture where your ideas are welcomed and your contributions matter. We value trust, mutual respect, open communication, and helping our team members reach their full potential. Bethel Farms is an equal opportunity employer. #J-18808-Ljbffr Bethel Farms