Bilingual Customer Service Rep

Job Description

Bilingual Customer Service Representative (English/Spanish)

Location: Kings Mountain, NC - fully on-site
Pay: $22.00 per hour
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m.
Employment Type: Full-time, temp-to-hire

About the Job

Personnel Services Unlimited (PSU) is hiring a Bilingual Customer Service Representative for a local manufacturing company with operations around the world. You'll help customers with orders, questions, and concerns. Most communication will be in English, with occasional phone calls and emails in Spanish.

What You'll Do

• Answer customer questions about orders, products, and pricing.
• Process orders, returns, and credits according to company policies.
• Work with accounts receivable to resolve billing disputes.
• Handle customer concerns and direct technical issues to the right team.
• Keep customer records accurate and share feedback about service issues.
• Work with sales and other team members to support customers during busy periods.

What We're Looking For

• At least 2 years of customer service experience in a call center.
• Professional-level speaking and writing skills in both English and Spanish. You must be able to handle business phone calls and emails in Spanish; conversational Spanish alone is not enough.
• Strong grammar and clear communication.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Strong problem-solving, time management, and teamwork skills.
• Preferred: 2-3 years of experience with SAP.

PSU Benefits: Weekly pay, health insurance, paid time off, and referral bonuses.

Ready to take the next step? Apply now!

Personnel Services Unlimited is an equal-opportunity employer.

"We are Passionate about Connecting People with Possibilities!"

Meet Your Recruiter

Marsha Hollifield, CTS
Service Manager, Shelby Branch

Marsha is the Shelby office Service Manager who oversees daily recruiting and staffing operations.

In 1996, she came to Personnel Services Unlimited seeking temporary employment. After completing several assignments, she joined the PSU Staffing team and found her dream job helping others, just like her, find great jobs and meaningful careers. Marsha has her CTS certification from the National Association of Personnel Consultants.

With 25 years of experience, knowledge, and passion, Marsha achieves our clients' staffing goals by consistently matching the right candidate to the right job.

When not in the office, she enjoys spending time with her family, her two puppies ( Abby and Oscar), her cat (Gerald), and working in her garden.

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