Facility Services Assistant (OA)

Summary

This position is located at the VA Long Beach Healthcare System within the Production Control Group (PC-G), Engineering Service.

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Duties

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• Serves as the central coordination hub for all facilities maintenance work orders submitted to Engineering Service, managing a continuous, high-volume intake of requests originating from every clinical and administrative unit across VALBHS - including inpatient units, surgical suites, pharmacy, radiology, mental health, food service, and all support areas.
• Receives, screens, logs, and processes work order requests submitted telephonically, electronically, and through the LEAF work order management system.
• Executes end-to-end electronic work order processing using three integrated, enterprise-level VA platforms: Veterans Health Information & Technology Architecture (VISTA), Nulovo, and the LEAF work order management system.
• Monitors VISTA messaging queues on a continuous basis throughout the workday to capture shop closures and updates corresponding LEAF records in real time.
• Monitors the VHAON WORK ORDER email group with strict responsiveness standards - responding to all messages received during core working hours within one hour and processing after-hours correspondence at the start of the next business day.
• Escalates ambiguous or unclear LEAF work order requests immediately to the supervisor through direct notification or LEAF's built-in 'Report to Supervisor' function.
• Plays a pivotal and highly consequential role in VALBHS emergency operations by serving as the first administrative point of contact and communications coordinator during major facility emergencies - including floods, utility outages, fire events, medical gas failures, elevator emergencies, and other critical infrastructure failures.
• Maintains a dynamic production control board providing real-time visibility into workload status, completion trends, and overall Engineering Service throughput.
• Consults all supervisor-provided guidance materials prior to executing any work order action, including Standard Operating Procedures (SOPs), Standard Works documents, work order workflow charts, Shop Breakout documents, and EE number look-up references.
• Provides comprehensive, independent office management and administrative support to Engineering Service.
• Receives and audits daily time sheets for a multi-shift workforce operating across standard, evening, night, and irregular tours of duty, verifying that each entry accurately reflects each employee's tour of duty and complies with applicable timekeeping policies.
• Serves as the designated Government Purchase Card (GPC) Cardholder for Engineering Service, exercising direct fiduciary responsibility for the procurement of expendable supplies, operational materials, and repair parts that keep the facility's maintenance operations running.
• Identifies local vendors, negotiates purchases at fair and reasonable prices, and applies acquisition judgment to ensure that the government receives appropriate value.
• Performs other related duties as assigned.

Work Schedule: Mon-Fri; 7:00am to 4:30pm (tentative).

Compressed/Flexible: Authorized; schedule can be discussed at time of selection.

Telework: Not Authorized

Virtual: This is not a virtual position.

Position Description/PD#: Facility Services Assistant (OA)/ PD11260A

Relocation/Recruitment Incentives: Not Authorized

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/12/2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one (1) year of specialized experience in the public or private sector at the GS-05 grade level or equivalent assisting with the support of daily operations and maintenance requests of routine repairs, preventative maintenance and life-safety emergencies and ensuring that all inquiries are received, validated, prioritized, routed, and tracked with precision and speed across a complex multi-platform digital environment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave : Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.