Host/Hostess

Host/Hostess Job Description

As a Host/Hostess your job duties are welcoming guests, managed reservations and waitlists, coordinated seating assignments, and delivered exceptional customer service while ensuring efficient front-of-house operations in a fast-paced restaurant environment.

• Greeted guests promptly and created a welcoming dining experience.
• Managed waitlists and seating arrangements to maximize restaurant efficiency.
• Answered phone calls, took reservations, and provided accurate wait time estimates.
• Coordinated with servers and management to ensure balanced table assignments.
• Assisted guests with special requests and accommodated seating preferences whenever possible.
• Maintained a clean, organized, and inviting front entrance and host stand.
• Responded professionally to guest questions, concerns, and complaints.
• Monitored dining room flow to improve guest satisfaction and minimize wait times.
• Assisted with takeout orders, menu distribution, and other front-of-house responsibilities.
• Provided excellent customer service while working efficiently in a fast-paced environment.

The Lodge at Deadwood Gaming Resort