Regional Property Manager

Regional Property Manager

South Metro Housing Options is a non-profit organization, providing clean, safe, affordable housing for families, students, professionals, seniors, and disabled adults in Littleton and Arapahoe County, Colorado. SMHO currently assists more than 1,400 households to benefit our community. Our Mission is to strengthen communities with creative opportunities for diverse housing alternatives.

SMHO is looking for a self-motivated, detail-oriented team player to join as Regional Property Manager or Portfolio Manager. This position is responsible for property operations for all South Metro Housing Options (SMHO) owned and managed properties and programs, including compliance, and staff leadership and supervision. Performs management supervision on all South Metro Housing Options properties.

Job Duties

HUD Compliance and Regulatory Oversight

• Responsible for the overall strategic direction, management, and programmatic operation of SMHO's portfolio of communities.
• Oversee and ensure all aspects of HUD compliance for 50059, LIHTC, project-based, section 8 affordable housing communities.
• Oversee, monitor and manage daily operations of SMHO's portfolio.
• Oversee and ensure accurate and timely completion of annual/interim recertifications for SMHO's portfolio of communities.
• Manage, oversee, and reconcile all Enterprise Income Verification (EIV) reporting and compliance documentations.
• Ensure inspections at all properties, including initial, annual, pre-move out, move out.
• Oversee property preparation and readiness to achieve successful National Standards for the Physical Inspection of Real Estate (NSPIRE) inspection outcomes.
• Lead and coordinate all NSPIRE and Management and Occupancy Reviews (MOR), providing guidance to staff and ensuring ongoing compliance with regulatory requirements.
• Update Affirmative Fair Housing Marketing Plans, as needed.
• Inform property staff and management team of changes in the regulations as they occur by continually monitoring Federal Registers and other applicable publications.

Financial & Asset Management

• Oversee property financial performance including:
• Budget preparation and management
• Variance reporting
• Expense control
• Rent collections and delinquency management
• Monitor overall appearance of each property to include lease enforcement.

Team Leadership & Staff Development

• Overall responsibility for the management and leadership of the property staffs.
• Foster a professional, accountable, and resident-focused culture.
• Coach, consult, train, and manage the performance of property staff to ensure operational excellence.
• Coordinate cross-functional communication among, maintenance, compliance, resident services, and property management team.
• Ensures accuracy of property staff's calculation of all tenants rent by performing quality control testing on a monthly basis.
• Ensure staff are trained on and follow EIV reports procedures.
• Ensure staff follow emergency response procedures and after-hours operational issues.

Property Operations

• Oversee all daily operations of the property/community.
• Implement company policies, procedures, and best practices to ensure efficient operations.
• Oversee orientation information to staff and new residents, as necessary. Continually monitor and update the process.
• Coordinate and ensure property staff are conducting move-ins and move-outs correctly
• Conduct regular property and unit inspections to ensure curb appeal, safety, and compliance standards.
• Oversee occupancy levels, leasing strategies, and marketing initiatives to meet performance targets.
• Collaborate with the Maintenance Manager and maintenance team to maximize property efficiency, occupancy, performance, and resident satisfaction.
• Prepare a monthly report and quarterly reports, by property, including but not limited to:
• Occupancy and vacancies
• File reviews
• Lease enforcement
• Administrative changes
• Affordable receivables
• Tenant Rental Assistance Certification system (TRACS0 Reports
• EIV Reports
• Submit TRACS to the Colorado Housing and Finance Authority (CHFA) accurately and in a timely manner.

Resident Relations & Community Management

• Maintain strong resident relationships through responsive communication and professional issue resolution.
• Attend monthly resident meetings and participate in the discussions.
• Address escalated resident concerns and lease enforcement matters.
• Coordinate resident communications regarding inspections, notices, and community updates.
• Work closely with Resident Services Department to address resident issues and concerns.
• Promote a positive living environment while ensuring adherence to community standards.
• Other duties as assigned.

Job Qualifications

• Requires completion of high school or equivalent.
• Requires a valid Driver's License.
• Requires a minimum of 5 years progressive responsible management work experience in property management; or
• An equivalent combination of education, formal training or work experience that produces the knowledge, skill, and abilities to perform the essential functions of the position is a plus.
• Highly Proficient in Microsoft Office Suite, preferably very strong Excel skills.
• Knowledge and ability to manage day to day activities of staff and address performance issues as they arise.

Knowledge/Skill/Ability

• Requires expert knowledge of the principles, techniques, and practices of subsidized housing programs and program management, including organization, management, maintenance, lease enforcement and operations of subsidized units in the Section 8 HCV, Section 8 New Construction, Public Housing and Low Income Housing Tax Credit programs.
• Requires a solid knowledge of the principles, techniques and practices of administration and the ability to apply that knowledge to perform the essential functions of the position.
• Requires solid interpersonal, oral and written communication skills; the ability to effective communicate and interact with individuals of varying social, cultural, economic, professional, and educational backgrounds including the ability to effective deal with and provide counseling and advice to individuals who may be angry, argumentative, or disagreeable, the ability to act with tact, good judgment, and discretion, and to maintain the confidentiality of matters, as appropriate.
• Requires the knowledge, skill, and ability to effectively operate the following equipment as demonstrated by previous work experience and demonstrated on the job performance, personal computer with word processing software and other assigned office software, including Yardi, 10-key calculator, telephone, fax machine, and photocopier.
• Requires the following mental abilities to perform essential job functions: alertness, precision, ingenuity, problem-solving, analytic ability, spatial perception, persuasiveness, auditory discrimination, speaking ability, memory, creativity, concentration, judgment, writing ability, reasoning, imagination, initiative, patience, and visual discrimination.
• Requires the ability to read and understand written information. Ability to compose information and instructions in written form.
• Requires the ability to translate verbal communication into effective written materials; e.g. reports and other documents.
• Requires the ability to utilize analytical skills and apply results.
• Requires the ability to use mathematical reasoning when necessary to carry out the regulations and requirements.

South Metro Housing Options provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, benefits, job training, terminations or any other condition of employment.

At South Metro Housing Options, we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform Human Resources Team.

This position will be posted until filled.

Disclosure: South Metro Housing Options is a Federal Contractor. As a condition of employment, candidates are required to submit to criminal background check and drug screen.