Dispatcher

Dispatcher (Open)

Make a difference in Public Services for our Citizens. Be our second set of eyes and ears by working behind the scenes in assisting our Law Enforcement in emergency situations. Come work in a profession that will take you from zero to a hundred in seconds flat. No day is ever the same and there is rarely a dull moment. We need problem solvers that can be the calm in the eye of the storm, all from our brand new Communications Center. Take pride in a profession that makes a difference in serving our Citizens. Join our Communications Center at the Nebraska State Patrol and be our next Headset Hero!

Operates radio, teletype, Communication Aided Dispatch (CAD), various computer systems and telephone communications devices to collect and distribute restricted access, mission critical information to and from law enforcement officers and other public safety workers. Communicates with the public in routine and emergency situations. Successful candidate must be able to maintain positive working relationships while performing duties in close proximity to co-workers.

Applicants must successfully pass pre-employment hearing and eyesight exams. Applicants must pass a pre-employment psychological exam. Applicants must successfully pass the NDST within their probationary period from date of hire. Applicants must become National Crime Information Center (NCIC) Certified within twelve months from the date of hire. Failure to do so will result in termination of employment.

Minimum Qualifications: Experience in communicating with others. Must be at least 18 years of age. Possession of a high school diploma or equivalent to ensure successful completion of required training.

Preferred Qualifications: Experience working as a communications dispatcher preferred.

Other: Resumes will not be accepted as a substitute to your applicant information. Failure to complete all areas of your employment application may result in your application being disqualified from our selection process. Regular and reliable attendance is expected. Applicants will be screened for a record of criminal activity and criminal history using a fingerprint-based check, before a final offer of employment is made. Applicants must be free of felony convictions, and cannot maintain a continuous association or dealings with persons, groups, or organizations that they know, or should know are persons or groups or organizations under criminal investigation or indictment or who have a reputation for present, ongoing involvement in felonious or criminal behavior. Applicant must successfully complete an extensive background screening prior to being employed, which includes completion of a Personal History Questionnaire. Selection process will include an interview. Interested applicants are encouraged to schedule a tour of the facility prior to their interview.

Knowledge Skills & Abilities

Knowledge of:

• Radio communications signals, formats, and codes
• Agency policies, rules, and regulations concerning communications and information dissemination
• Agency policies and procedures concerning emergency and non-emergency situations
• Criminal and vehicle law and related terminology
• Geography and topography of assigned area including major highways, intersections, and landmarks.

Ability to:

• Communicate both verbally and in writing
• Discern different levels of sound (telephones ringing, alert tones, etc.) and for listening to phone conversations or hearing the radio over other noise in the communication center
• Make rapid independent decisions while multi-tasking
• Withstand workload pressures
• Possess good vision in order to perform the task of reading and relaying teletype messages
• Track of reading and relaying teletype messages
• Track officers on computer displays
• Monitor access to communications room on television monitor, etc.
• Verbally communicate information distinctly, concisely, and non-emotionally under extreme stress
• Communicate effectively with people from all sectors under diverse and often stressful circumstances
• Maintain logs, manuals, and references in accordance with agency policies and Federal Communications Commission (FCC) regulations.

Skill in:

• Operating communication center equipment
• Entering and retrieving information from Computer-Aided Dispatch (CAD), National Crime Information Center (NCIC), The International Justice and Public Safety Network (NLETS), and Nebraska Law Enforcement Telecommunications System (NBLETS).