Customer Service Representative

Customer Service RepresentativeHomestead, FLClient Opportunities – Biology Openings / Full Time / On-siteResponsibilities:Provide customer education on services via phone or email, helping to determine the most appropriate solutions to meet client needsOffer technical support and guidance on testing plans while maintaining ongoing communication throughout the project lifecycle, including thorough documentation of all client interactionsCollaborate with internal team members to assess the feasibility of client requestsReview applicable testing standards and technical drawings to support project planningPrepare detailed service proposals and follow up on quotes or inquiries to ensure timely responsesRepresent the organization at industry events and conduct on-site facility tours as neededParticipate in seasonal or location-specific operational preparations (e.g., weather-related readiness)Required Skills and Experience:Associate's degree or higher in a scientific field (such as Biology, Chemistry, Physics, or related discipline)At least 3 years of experience in customer service, with a focus on written communicationAbility to clearly communicate technical concepts to both technical and non-technical audiencesProficient with computers, including working knowledge of Microsoft Word and ExcelStrong verbal and written communication skills in English, with attention to detail in documentationBasic understanding of algebra and geometryFamiliarity with professional communication and business etiquette$18 - $22 an hour