Low Voltage Technician Level 3

Job Description

Job Description

Level 3 Low Voltage Technician

Critical Edge, Inc. | Jonesboro, AR / Memphis, TN

About the Role

Critical Edge is a physical security integrator serving municipalities, healthcare systems, industrial facilities, and commercial clients across Arkansas, Tennessee, Mississippi, Missouri, Oklahoma, and Texas. We design and install video surveillance, access control, and intercom systems, and we're growing our field team to support larger, more technically complex projects.

The Level 3 Low Voltage Technician is our most experienced field role below Lead Technician. This person works independently on complex installs, mentors junior techs, and can be trusted to represent Critical Edge on-site with minimal supervision — including on multi-phase enterprise projects.

What You'll Do

• Install, terminate, and commission IP camera systems, access control hardware, and intercom systems with minimal oversight
• Lead the technical execution of assigned projects, coordinating with the Lead Technician and Project Manager on sequencing and site logistics
• Program and configure access control panels, credentials, and door hardware (readers, strikes, maglocks, REX devices) across single- and multi-door systems
• Configure and troubleshoot VMS platforms (Genetec, and camera-side platforms from Motorola, Hanwha, and i-PRO)
• Pull, terminate, and test structured cabling (Cat6, fiber where required) to industry standards
• Diagnose and resolve system issues in the field — network connectivity, power, device failures — without escalating routine problems
• Mentor Level 1 and Level 2 technicians on-site, reviewing their work for quality and code compliance
• Read and work from architectural drawings, riser diagrams, and system designs; flag discrepancies before they become install problems
• Maintain accurate as-built documentation, device inventories, and commissioning records for each site
• Represent Critical Edge professionally with client staff — facilities managers, IT contacts, and site personnel — during install and turnover
• Travel to job sites across our service area, including multi-day trips for out-of-town or multi-site projects

What You Bring

• 4+ years of hands-on experience in low voltage/security systems installation, with at least 2 years working at a lead or senior technician level
• Working knowledge of access control systems (any major brand; Genetec, Software House, Lenel, or similar strongly preferred)
• Experience with IP camera systems and VMS platforms — prior exposure to Genetec, Motorola, Hanwha, or i-PRO is a plus
• Solid understanding of structured cabling standards and basic networking (IP addressing, VLANs, PoE)
• Comfortable reading construction drawings and low-voltage system schematics
• Valid driver's license and ability to travel regionally, including occasional overnight trips
• Strong communication skills — this role interacts directly with clients, not just other technicians
• Manufacturer certifications (Genetec, ASSA ABLOY, Motorola, Hanwha, i-PRO, Commend) preferred but not required at hire; Critical Edge will support certification training

Physical Requirements

Ability to work at heights (ladders, lifts), in ceilings and crawlspaces, and lift up to 50 lbs. Comfortable working in both indoor commercial environments and outdoor/industrial settings.