4Help IT Support Agent - Virginia Tech

4Help IT Support Agent

Working in a call center focused on resolving computer user problems, an Information Center Agent communicates with stakeholders using a telephone and/or electronic means, determines what service is needed, enters the pertinent service information into a computerized ticketing system, and resolves common problems while escalating more difficult problems. Stakeholder satisfaction is at the forefront of our goals. Our stakeholders include, but are not limited to, students, staff, faculty, internal and external associates, peers, colleagues and community members.