Portfolio Manager

Job Description

Job Description

ABOUT QUINN RESIDENCES:

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast.  Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the best of both worlds: the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle. For more information, visit

JOB SUMMARY:

The Multi-Site Community Manager/Portfolio Manager works closely with the Regional Operations Manager to oversee all operational aspects of an assigned residential community, including financial performance, resident satisfaction, staff supervision, and vendor coordination.

Reports to: Regional Operations Manager  

Supervises: Under the direction of the Regional Operations Manager supervises all on-site staff including any outside contractors and vendors performing work on the property.

This role is full time in-person position based at our Raleigh HUB in Raleigh, NC. 

ESSENTIAL RESPONSIBILITIES:

Responsible for all on‑site operations of the assigned community:

• Meeting or exceeding the annual budget regarding NOI.
• Providing leadership, hiring, training, evaluating, and supervising all on site associates.
• All on‑site operations functions.
• Promoting and upholding all company policies.

JOB DESCRIPTION:

• Develop yearly operating budgets/forecasts and sales/marketing plans. Accurately create, prepare, and convey all operational and financial data to the Regional Manager in a timely manner. Work with Regional Manager to identify community goals and objectives.
• Establish and implement leasing goals, while managing an effective lease expiration program.
• Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments.
• Monitor the timely receipt and reconciliation of rent collections and ensure statutes are followed. File timely evictions on non-paying residents.
• Effectively show, lease, and move in prospective residents
• Implement programs for resident retention and service request follow-ups.
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
• Direct efforts to implement sales and marketing plans which effectively maximize income and result in high occupancy.
• Ensure that an adequate number of vacant homes are always market ready and available for showing.
• Design an effective preventative maintenance program to monitor service request turnaround and ensure the responsiveness of the maintenance staff.
• Ensure all assigned company training is taken as assigned and scheduled.
• Maximize rental income while minimizing expenses through effective planning and control.
• Regularly evaluate ways to increase NOI by increasing income and reducing expenses where possible.
• Create staffing schedules and ensure they are consistent with community needs.
• Participate in planned resident and company activities.
• Evaluate and recommend changes on rent/pricing strategies that maximize rent growth.
• Ensure all marketing materials, websites, internet listing sources and printed material are accurate and updated.
• Analyze and evaluate monthly and/or quarterly financial statements. Write clear and concise variance reports to substantiate the analysis.
• Promote and teach safe work practices among on-site staff and ensure all safety programs are implemented and followed.
• Perform annual performance reviews on all supervised associates.
• Oversight of all daily operations.
• Complete incident reports on all incidents that pose a threat to person or property and notify the Regional Manager of these incidents so further action may be pursued if deemed necessary.
• Promoting and upholding all company policies and procedures.
• Ensure that there are no liability issues at the community and if any are discovered they are reported immediately to the Regional Manager.
• Negotiation of all service contracts.
• Oversight of all capital or improvement projects including ongoing renovation projects.
• Maintain a superior customer service relationship with residents, co-workers, and vendors
• Light travel may be required depending on the location of each community. In addition, travel may be needed for corporate meetings and functions.
• All other tasks as assigned by the Regional Manager or corporate personnel.

QUALIFICATIONS:

• General knowledge of all aspects of Property Management
• At least 4 years of property management experience as a community manager
• Ability to learn and use various types of computer software programs including but not limited to: Yardi, Microsoft Outlook, Blue Moon, credit screening software, revenue management system, excel and word.
• High School Diploma