General Manager

Clair Global

Position Summary

The General Manager is responsible for leading the overall sales, production, and operational performance and efficiency of the Phoenix Location within a multi-location AVL organization. This role provides both strategic direction and hands-on operational leadership to ensure exceptional execution of multi-disciplined services. This leader plays a critical role in positioning the organization as a preferred provider in the industry and a top employer in the market.

Leadership & Team Development

Lead, manage, and develop cross-functional teams including sales, production, operations, and technical staff in a high-performance culture to ensure alignment with company goals
Oversee recruitment, staff development, training, performance management, and compensation planning

Operations & Production Oversight

Oversee daily operations in the location and ensure seamless coordination between sales, operations, sales support, warehouse, and technical teams
Drive efficient scheduling, labor utilization, resource allocation, quality standards, and inventory accuracy

Strategic Planning & Growth

Execute regional and company-wide strategic initiatives
Partner with senior leadership to manage annual budgets and growth plans
Identify opportunities for market expansion, new services, and innovation
Collaborate with other locations to share best practices and drive consistency

Financial Management

Oversee cost controls and resource investments as agreed by senior management

Sales & Client Leadership

Build and maintain strong relationships with clients, venues, vendors, and partners
Serve as senior escalation point for client issues and ensure resolution
Represent the company as a market leader in full-service production and collaborate installation and box sales opportunities with Integration Team

Project Execution & Client Experienc e

Accountable for full project lifecycle from sales through execution and closeout
Ensure high-quality delivery of projects
Maintain strong client satisfaction, retention, and repeat business
Monitor and improve project profitability and delivery metrics

Process Improvement & Compliance

Develop and implement processes to improve efficiency, scalability, and quality
Monitor KPIs to drive continuous improvement
Ensure compliance with safety standards, DOT regulations, and company policies
Maintain facility standards, operational workflows, and technical best practices
Ensure proper handling, maintenance, and deployment of equipment

Communication & Collaboration

Maintain consistent communication with senior leadership on performance, risks, and opportunities
Collaborate across regions and functions to drive alignment and operational consistency

Qualifications

10+ years of leadership experience in general management, operations, or production
Strong experience within AVL, live events, or production
Proven ability to lead multi-functional teams in fast-paced environments
Strong financial, operational, and analytical skills
Excellent leadership, communication, and decision-making abilities
Ability to manage multiple projects and priorities simultaneously
Bachelor's degree or equivalent experience
Knowledge of industry standards, safety practices, and emerging AVL technologies

Working Conditions

Fast-paced, event-driven environment with variable schedules
Requires flexibility for nights, weekends and peak event seasons
Occasional travel within region and to other company locations
Valid driver's license required

Apply

Vacancy posted 3 days ago

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