Outpatient Care Coordinator: HMG NB

Primary Duties and Responsibilities

The Outpatient Care Coordinator assists with scheduling tests and treatments, including the coordination of multiple appointments amongst several different departments, programs and specialties. The responsibilities of this position include insurance verification, assisting with the pre-authorization process, and acting as a liaison between the pre-authorization team, physician office and patient. The Care Coordinator provides updates to the patient and doctors on timing and status of the authorizations as delays or insurance denying a pre-authorization could have an impact on the patient’s health and/or testing and treatment options. Once the pre-authorization is complete and the appointments scheduled, the Care Coordinator provides the patient with an itinerary when possible. Assists with referrals as requested. Links family/patient to resources as needed. Performs other duties as assigned.

Hoag Health Center – Jamboree: In addition to the above the Outpatient Care Coordinator provides support through a face to face, chat, texting or video platform. Must be competent in the use of Consumer Health technologies and software, for example, fitness wearables and health software applications.

HMG – Prime: The Outpatient Care Coordinator will also fulfill Medical Assistant duties to support efficient patient access and workflow. Key responsibilities include the following: preparing necessary chart elements, recording vital signs, rooming patients, assisting with medical procedures as needed, and scheduling patients which can include follow up office visits, imaging and lab work, preparation of appropriate chart elements. The Outpatient Care Coordinator will work collaboratively with staff to ensure all proper records are received and all appropriate testing is completed prior to appointments.

Qualifications

Education and Experience Required:

• High School diploma or equivalent with 2+ years of patient access or related healthcare experience
• Must possess strong knowledge in hospital scheduling, registration and insurance verification processes

Preferred:

• 2-3 years hospital or outpatient based patient care coordination experience
• Knowledge and understanding of patients benefits, plan coverage and claim responsibility
• Hoag Health Center – Jamboree: Hospitality industry, concierge type experience preferred.
• HMG – Prime: 2-3 years of medical assistant back-office experience.

License Required:

N/A

License Preferred:

N/A

Certifications Required:

HMG – Prime: Current BLS Certification

Digestive: Current BLS Certification

Certifications Preferred:

HMG – Prime: Limited Phlebotomy Certification and Medical Assistant Certification

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.

For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.

Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.

Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.

To learn more about Hoag’s awards and accreditations, visit:

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.