Technical Support Engineer, Distributed Infrastructure (D-IT)

What You’ll Do The Technical Support Engineer provides expert support for power and connectivity-related equipment, including charging solutions, UPS systems, digital signage solutions, network switches, racks, and cooling solutions. This role involves assisting customers with troubleshooting, diagnosis, and application assistance via phone, email, and chat. Technical support ranges from basic routine issues to moderately complex problems requiring long‑term troubleshooting and follow‑up. The engineer must follow troubleshooting steps, reference published materials, consult secondary sources, or seek assistance from senior staff. Detailed records of inquiries, complaints, and actions taken must be maintained using various technologies. Technical aptitude is essential. In This Function You Will Provide post‑sales technical support, troubleshooting, investigating, and resolving technical problems during and after product installation on a wide range of power protection and data center products. Accurately document service request activities and troubleshooting steps. Effectively communicate product value propositions and line strategies. Assist the team in improving business processes and electronic tools. Serve on special teams and work on projects to enhance team performance and customer satisfaction. Help the team meet or exceed metrics and accomplish complex tasks using a variety of resources. Leverage information to provide professional customer support. Work rotational 8‑hour shifts between the hours of 7:00 a.m.–6:00 p.m. Qualifications Required (Basic) Qualifications Bachelor’s degree from an accredited institution. Minimum one (1) year of hands‑on electrical industry experience. Relocation assistance is not available; candidates must currently reside within a 50‑mile radius of Woodridge, IL. Eaton will not consider applicants for immigration sponsorship or support for this position. This includes CPT, OPT, STEM OPT plans, F‑1 to H‑1B, H‑1B cap registration, O‑1, E‑3, TN status, I‑485 job portability, etc. Preferred Qualifications Experience with test equipment (multimeter, ammeter, network sniffer, etc.). Knowledge or experience using Linux operating systems. Prior customer‑facing experience. Position Criteria Possess excellent communication skills. Possess excellent time management and organization skills. Ability to prioritize multiple tasks. Team player with a positive attitude. Strong professional presence. The expected annual salary range for this role is $69,000 - $101,000 a year. Please note the salary information shown above is a general guideline only; actual salaries are based on candidate skills, experience, qualifications, and market considerations. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based on job‑related reasons regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second‑chance employment. Qualified applicants with arrest or conviction history will be considered regardless of such history, consistent with relevant local laws. You do not need to disclose your conviction history or participate in a background check until a conditional offer is made. After a conditional offer and background check, if concerns arise directly related to the job, you will be given the opportunity to explain circumstances, provide mitigating evidence, or challenge the accuracy of the report. To request a disability‑related reasonable accommodation for the job search, application, or interview process, please call View phone number on click.appcast.io. Only accommodation requests will be accepted by this number. We know that good benefit programs are important to employees and their families. Eaton provides various health and welfare benefits, retirement benefits, and programs for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and collective bargaining agreements. #J-18808-Ljbffr Eaton