Home Equity Loan Account Servicing Specialist

HELOC Loan Account Servicing Specialist

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a HELOC Loan Account Servicing Specialist opportunity with a California-chartered commercial bank headquartered in Southern California, serving individuals, professionals, and small- to medium-sized businesses with a full range of deposit, lending, treasury management, and SBA financing solutions. The Bank is known for its relationship-focused approach, personalized service, and commitment to helping businesses and communities grow through customized financial solutions and local decision-making.

The Home Equity Loan Account Servicing Specialist is responsible for the specific duties listed below:

• Maintaining and servicing a portfolio of HELOC accounts, including draws, payments, and line maintenance.
• Processing account transactions, including advances, paydowns, renewals, freezes, and closures.
• Monitoring account activity and ensuring accurate posting and reconciliation of transactions.
• Managing rate adjustments and ensuring compliance with applicable regulations and policies.
• Processing borrower payments, payoff requests, statements, and lien releases.
• Supporting escrow administration, including tax and insurance payments, as applicable.
• Responding to customer inquiries and resolving account servicing issues.
• Maintaining accurate documentation and audit-ready records.
• Assisting with reporting, quality control reviews, audits, and process improvement initiatives.
• Identifying and escalating potential fraud, compliance, or operational risks.

Required qualifications for the position include:

• Bachelor's degree in Finance, Business, or a related field (or equivalent experience).
• 25+ years of experience in mortgage or consumer loan servicing, preferably with HELOC products.
• Strong knowledge of HELOC products and servicing processes.
• Familiarity with banking regulations and compliance requirements.
• Excellent customer service and communication skills
• Knowledge of the Client Navigator system is a plus
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook

Preferred Qualifications for the position include:

• Experience with line-of-credit products or second lien mortgages.
• Prior experience in a regulated financial institution.

Pay Rate Range: $25.00 - $29.00 per hour. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan. Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.