Valet (Service Support Associate)

Job Description

Job Description

The Service Support Associate welcomes each customer that arrives at the dealership with a warm and inviting smile, giving direction from their arrival to their departure. Customer satisfaction is the number one goal and the Valet sets the tone for the customers experience at the dealership.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Life Insurance

Health Insurance

Dental Insurance

Vision Insurance

Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.

Controls service traffic flow and parking.

Determines if customers coming into service have an appointment. Records customer's name, VIN, tag number, mileage, and existing vehicle damage.

Assists lot attendant with duties at the service counter.

Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc.

Provides exceptional customer service.

Maintains a professional appearance.

Performs other job related duties as assigned

Opener Responsibilities:

oMaking coffee.

oInspecting the restrooms to assure they are stocked and clean. This includes all trash cans to be emptied, paper towels/toilet paper/hand soap are full.

oThe waiting area and showroom tables and chairs are properly set up.

oBalloons are taken off each vehicle from the day before.

oThe lot is clear of trash, cigarette butts and the two front trash cans are emptied.

oSpend the rest of the first hour of the day at the front entrance of the dealership, providing direction to customers that arrive.

Front Entrance Responsibilities:

oWith a smile, acknowledge each customer who enters the dealership by saying Good Morning/Afternoon, welcome to The All New Savannah Toyota Scion, how can we help you today?

oGive good direction as to where they need to park and always end with Have a great day!

oMake a habit of smiling and waving goodbye to customers as they leave.

oKeep the entrance free of trash.

High School diploma or GED

One year related experience

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.