Scrum Master

Scrum Master

Bowhead seeks a Scrum Master located in Washington D.C. to support the Department of Housing and Urban Development (HUD), Enterprise Service Delivery (ESD) effort that will integrate and modernize various HUD program offices enterprise-wide services related to Human Resources, IT, Facilities Management, Financial Management, Acquisitions, and more. HUD's primary objectives are to enable the delivery of capabilities as a service, reduce existing technology sprawl through consolidation of various systems, digitally transform service areas with inadequate or nonexistent supporting technology, and drive HUD-wide technology and business efficiencies, all while enhancing customer experiences.

Responsibilities

• Facilitating the Scrum Events (Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective)
• Promoting continuous communication between stakeholders and product end users
• Monitoring and helping improve team dynamics
• Motivating and acting as the glue that holds the team together
• Managing external interference to secure team effectiveness
• Sharing accountability for project success with the team
• Support the configuration, quality assurance, testing, and deployment of ServiceNow
• Collaborative project and workstream planning
• Familiarity with JIRA or similar project/task management tool to track work, manage dependencies, and communicate status
• Analyze data to identify trends, insights, and opportunities for process improvements
• Demonstrate experience addressing customer and stakeholder challenges with minimal guidance
• Demonstrate experience with organizational change management best practices and large-scale communications

Qualifications

• BA/S is highly preferred.
• Five (5+) years of relevant technical experience
• Experience with ServiceNow
• Scrum Certification required
• Experience organizing and managing project teams or workstreams on large engagements
• Demonstrated experience with organizational change management best practices and large-scale communications
• Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
• Possess ability to utilize Microsoft Office Suite; Word, Excel, PowerPoint, SharePoint

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend, and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Candidates must be able to obtain a security clearance at the Public Trust level. US Citizenship is a requirement for Public Trust clearance and admission to this location.