Crumbl Closing Supervisor - Pentagon City Virginia

Responsible Recruiter

Benefits include 401(k), 401(k) matching, employee discounts, free uniforms, opportunity for advancement, paid time off, rapid raises and promotion for top performers, 401k with matching for full-time, generous PTO accrual for full-time, monthly bonus potential, and weekly pay.

The Crumbl Mission: Bringing friends and families together over a box of the best desserts in the world.

About Us: Crumbl is the nation's fastest-growing and largest gourmet dessert company and bakery, with over 1000 stores in the United States and Canada. We boast over 300 different recipes of cookies, small pies and cakes, and other "LTO"s. The catch is we rotate only six varieties each week so customers always have a new reason to visit (and our employees always get to do something new!). We operate in an "Open Bakery" environment, where the retail customers can see the dough mixing, baking, and dessert assembly LIVE in our bright and vibrant environment. Working at Crumbl is the perfect place for people who like to try new things and to make customers happy.

Shift Lead Position Description

Following a 2-week training period on all-things-Crumbl, this role will be the primary manager of the store during each scheduled shift, where you will be responsible for managing each shift's team of Bakers in exceeding Crumbl's already high minimum standards of excellence in Quality, Customer Service, and Cleanliness. You will participate in meetings, take on tasks in support of the General Manager, and be supported in learning new things, and encouraged to advance your career with us.

Responsibilities Following Training Period

• Perform as Manager on Duty during scheduled on-floor shifts in charge of assigning staff to their best positions for the shift, and ensuring they follow policy in all areas.
• Be the front line in resolving customer service issues via phone, in the lobby, and online if needed.
• Mentor and train new entry level staff
• Mentor and train team members on The Crumbl Way
• Coordinate and ensure scheduled dough production, dessert decoration, and baking schedules are on-track
• Execute all Opening, Shift-Change, and Closing procedures when scheduled, including use of app for checklists
• Participate with full management team in developing and nurturing a strong and inclusive culture of integrity, responsibility and excellence

Minimum Requirements

• Previous food service leadership experience
• Availability to work some, but not all, weekend shifts (We're closed on Sundays)
• Availability to open or close store when necessary (see hours below)
• Willingness to attend occasional off-site sales events outside of store
• Completion of Basic Food Handlers certificate
• Completion of all internal training certifications within 90 days of hire
• Comfortable with Smart Phone Apps, Spreadsheets, Email and Online Calendars
• Valid driver's license and reliable transportation to/from work

*Includes Guarantee Tip Minimum:

• This role includes TIP SHARING, with a guarantee of at least $2.00 per hour on top of your base hourly pay rate.
• Tip sharing is NOT capped, so when tips go over the minimum guarantee per hour, you earn that too
• The minimum guaranteed tip amount is subject to change every calendar quarter

Shift Options:

• Store hours are Monday - Thursday 8 a.m. - 10 p.m, Friday - Saturday 8 a.m. - 11 p.m.
• Opening or Closing shifts begin as early as 6:00 a.m. and as late as 1 hour after closing times. (You will never be scheduled to close alone.)
• Flexible scheduling is offered (within our minimum requirements)

Full-Time Benefits:

• Guarantee of at least $2.00 / hour in tips for your non-training hours
• Up to 80 hours of PTO per calendar year
• Employee Discount
• Free Cookie with every shift
• Closed Sundays

Work Location: 1421 S. Hayes Street, #110, Arlington, VA 22202 (ground floor retail frontage in The Milton apartment building, across from Fashion Center Mall and on same block as Pentagon Center) Compensation: $16.00 - $18.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are CNH Group, a growing franchisee of Crumbl Cookies with 3 locations open in the greater Philadelphia area (Jenkintown, Newtown Square, Exton) and one store in Pentagon City, Virginia (Arlington).

About the Job

Crumbl is the fastest-growing cookie and dessert company in the nation and we offer a fun and inclusive work environment, where you'll get to help us become the best brand in the nation. Plus you'll get FREE cookies!

Applicants must be at least 16 years old, have a knack for customer service, and love cookies. Full-time and part-time positions are available and pay varies at each location. Crew members must be able to stand, walk, bend, and occasionally lift heavy items.

You're the Secret Ingredient

At Crumbl, our secret ingredient is you! Our Crumbl Crew is the heart and soul of every sweet moment. With their passion, smiles, and dedication, they truly add the perfect finishing touch to every dessert. Join today and help us in our mission of bringing friends and family together over a box of the best cookies in the world!