Field Services Technician 2

Field Services Technician 2

Charlottesville, Virginia, United States

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.

THE OPPORTUNITY

IT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

HOW YOU'LL MAKE AN IMPACT

• Provide technical / IT support for Commonwealth of Virginia
• Perform routine maintenance on customer's assets
• Provide comprehensive and timely resolution of all IT issues
• Responsible for system updates, ticketing and asset management
• Perform break/fix software & hardware support (including OEM-certified warranty repair)
• Execution of asset disposal activities
• Training on new products and services
• Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
• Resolution of issues involving business applications on and off premise (e.g. cloud)
• Provide support remotely via remote administration tools as well as onsite / desk side
• Support tasks include end user device configurations
• Imaging of Commonwealth devices
• May collaborate with vendors to provide technical insight
• Provide support for Windows 10/11 & MAC operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
• Provide after hours and weekend support as needed

SKILLS THAT DRIVE SUCCESS

• High School plus advanced training and 2 plus years of experience.
• Experienced with troubleshooting Hardware (laptops/desktops) and software
• Experience with Hardware diagnostics and replacement (motherboards, hard drives, keyboard replacements)
• You're able to work independently or within a team
• Requires frequent travel with reliable transportation
• Must possess a valid Driver's License
• Must be able to lift a maximum of 30 pounds
• Must have manual dexterity
• Ability to read asset tags
• Ability to pass a VITA background check
• Ability to obtain Department of Corrections, Virginia State Police, and Virginia Department of Transportation clearances

WHAT SETS YOU APART

• You have an A+ certification

TRAVEL REQUIREMENTS

• Approximately 50% travel between multiple customer sites primarily in Buckingham and Louisa counties and occasionally neighboring Counties

WHY YOU'LL LOVE IT

• You get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies.
• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.

COMPENSATION AND BENEFIT INFORMATION

The salary range for this position is $20-27/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.

Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package. An overview of our benefits is available on our careers page.