Human Resources Representative 3
Cypress HCM
Description
- The contractor will serve as the operational hub for Leadership & Organizational Capability programs, supporting portfolio coordination, delivery readiness, schedule management, stakeholder engagement, reporting, and operational execution across the program portfolio, with primary responsibility for U.S.-based coordination and global support where required.
- A. Program Operations & Delivery Management Support
- Own and maintain the U.S. program delivery portfolio schedule as the operational source of truth, ensuring delivery readiness across facilitators, contractors, locations, resources, and key dependencies.
- Coordinate with program owners, internal and external facilitators, contractors, Facilities, and site contacts to identify and confirm viable delivery dates.
- Confirm facilitator, contractor, room, and resource availability before program dates are finalized, and proactively flag scheduling conflicts, capacity gaps, or unresolved dependencies.
- Manage schedule changes, cancellations, facilitator substitutions, room changes, and calendar updates, ensuring stakeholders and participants receive timely communication.
- Provide forward visibility of upcoming program deliveries and escalate risks or resource constraints requiring program-owner decisions.
- Partner with Facilities and site teams to arrange room setup, equipment, materials, catering, and other delivery requirements.
- Coordinate participant logistics, communications, materials, and day-of support to ensure a seamless learner experience.
- Ensure operational readiness before and during in-person and virtual program delivery.
- B. Participant and Learning Administration
- Manage participant enrollment, rosters, invitations, reminders, attendance records, and completion tracking.
- Serve as the U.S. point of contact for participants requiring support with Workday enrollment, transfers, or withdrawals.
- Maintain accurate participant information across relevant learning and program systems.
- Respond to routine participant questions and direct more complex matters to the appropriate program owner.
- C. Program Materials
- Coordinate the printing, inventory, shipping, and distribution of program materials within the U.S. and globally, as required.
- Maintain oversight of U.S. printed materials and coordinate replenishment based on upcoming program needs.
- Work with facilitators, vendors, and regional contacts to confirm that materials are available before delivery.
- D. Vendor Administration
- Coordinate administrative activities involving program vendors.
- Support purchase requests, purchase orders, invoice processing, and payment follow-up.
- Maintain relevant vendor documentation and operational records.
- Track outstanding administrative actions and escalate delays or issues to the appropriate internal owner.
- G. External Platform Administration
- Administer participant uploads to the LeaderFactor dashboard twice weekly.
- Administer participant uploads to the FranklinCovey dashboard weekly.
- Maintain relevant records and address routine platform administration questions.
- Escalate technical or program-related issues to the appropriate internal or vendor contact.
- Perform these responsibilities subject to the contractor receiving the required system and administrator access.
- H. Reporting and Data Support
- Produce and maintain routine reports related to enrollment, attendance, completion, and program reach.
- Retrieve and consolidate information from approved reporting sources, including Workday and Power BI, where access is provided.
- Maintain feedback data and other operational records required for program reporting.
- Partner with the appropriate team members as reporting processes become more automated or AI-enabled.
- A current, forward-looking delivery calendar showing program dates, delivery format, locations, assigned facilitators, contractor availability, room status, and unresolved scheduling risks.
- Accurate and current program rosters, enrollment records, and attendance data.
- Timely program invitations, reminders, and participant communications.
- Confirmed rooms, facilities arrangements, materials, and logistics for U.S. program delivery.
- Timely participant uploads to designated external platforms.
- Maintained operational trackers, shared resources, and program documentation.
- Routine program participation and completion reports.
- Timely coordination of purchase requests, invoices, and vendor administration.
- Consistent monitoring and routing of shared inbox inquiries or service requests.
- Administrative support for coaching activities where ownership remains with the team.
- Demonstrated experience in program operations, learning operations, project coordination, or a comparable operational support role, preferably within a global organization.
- Strong organizational and planning skills, with the ability to manage multiple priorities, schedules, stakeholders, and deadlines simultaneously.
- Proven ability to coordinate complex activities across facilitators, vendors, participants, and business stakeholders.
- Experience maintaining operational records, schedules, trackers, reports, and program documentation with a high degree of accuracy and attention to detail.
- Strong written and verbal communication skills, with the ability to work effectively across functions, regions, and levels of the organization.
- Ability to identify operational risks, scheduling conflicts, resource constraints, and unresolved dependencies, and proactively escalate issues for resolution.
- Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, PowerPoint, and SharePoint, Power BI.
- Ability to work independently, exercise sound judgment, and deliver high-quality support in a fast-paced environment.
- $30 – 35/hr W—2
- JP 8621
Vacancy posted 3 hours ago
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