Solutions Delivery Analyst IV - POS/Customer Facing

Introduction Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Overview The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large-sized IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third level production support, engage with engineers on an as‑needed basis, follow up to ensure all business services are operationally stable, monitor supplier performance and execution. In addition, in this role the Solution Delivery Analyst IV is responsible for making long‑term recommendations for operational improvements and overseeing implementation of those recommendations to improve overall system stability for identified functional areas. This role is responsible for providing high quality technical support including knowledge updates, configuration and routine application updates, application patch management and overall continuous improvement expectations. Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC, Scarborough, ME, Carlisle, PA, and Quincy, MA. Applicants must be currently authorized to work in the United States on a full‑time basis. Responsibilities Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area. Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization. Responsible for leading primarily mid‑to‑scale projects including driving the below listed activities: Assist the PMO in resource management allocation and budget management associated with assigned project delivery. Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements. Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes. Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment. Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re‑execute tests as needed. Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes. In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover. Participate in Solution Implementation & Post Production Hyper Care Support. Responsible for and drives all third level technical support for application and systems services for a specific functional area. Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower‑level Solution Delivery Analysts on a frequent basis. Accountable and responsible for performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large‑size software relationships. Responsible for engagement with Engineers and Product Teams to ensure solution delivery and operational support needs are met and responsible for all technical engagement with senior SMEs and team. Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems. Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards. Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams. Responsible for identifying and driving end‑to‑end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability. Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off‑hours, weekends, and holidays as needed. Requirements Bachelor's degree in Computer Science, CIS or related (or equivalent related work experience). 5 or more years of equivalent experience in relevant job or field of technology. Experience in an advanced role or technical capacity, leading teams directly or indirectly, Experience in guiding, training or onboarding team members in relevant technologies, capabilities or skills. Experience in an advanced role or technical capacity, leading teams directly or indirectly. Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills. Masters the use professional concepts and functional expertise. Takes on mid‑to‑large projects from start to finish and works independently on these efforts with minimal direction required. Works on complex problems where analysis of situations or data requires a review of a variety of factors. Possess an innate desire to produce quality work. Has the desire and ability to trace issues to their source— even when those issues lie outside the boundaries of the code. Exercises judgment within defined procedures and practices to determine appropriate action. Preferred Qualifications: Master's degree in relevant field of study. Additional training or certifications in relevant fields of study. Experience in Agile teams and Product/Platform based operating model. Experience in leading teams or advancing technical capability in teams. Experience in retail or grocery preferred. Experience with NCR Storeline or NCR POS EX (Emerald) systems is preferred. Experience with Connected Payments is preferred. Experience with Toshiba ACE POS is preferred. Experience with Self‑Checkout is preferred. Experience with Cash Office operations is preferred. Experience with Asset Protection Solutions is preferred. ME/NC/PA/SC Salary Range: $92,640-138,960 IL/MA/MD Salary Range: $106,480-159,720 Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws. #J-18808-Ljbffr ViziRecruiter