Escalations Lead, Customer Service & Help Desk
Sharecare
Sharecare, a leading digital health company in Raleigh, is seeking a Customer Service – Escalations team member to handle escalated member concerns while providing Help Desk support. This role involves researching and resolving member inquiries submitted via various channels, assisting Customer Service Representatives, and identifying training opportunities. Candidates should have a GED or High School diploma and at least 2 years of customer service experience. This position requires effective communication skills, a customer-oriented mindset, and the ability to work well both independently and as part of a team. #J-18808-Ljbffr Sharecare
Vacancy posted 2 days ago
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