Patient Care Coordinator

Patient Access RepresentativeWe are seeking a professional, customer-focused Patient Access Representative to join our healthcare team in Carrollton, TX. This role is essential in supporting daily front-office operations and ensuring patients receive exceptional service from check-in through appointment scheduling and follow-up communication.The ideal candidate will have prior healthcare office experience, strong communication skills, and the ability to manage patient interactions with professionalism, empathy, and efficiency.Key ResponsibilitiesAnswer and manage inbound patient phone calls professionally and efficientlyMake outbound calls for appointment scheduling, confirmations, and follow-upsSchedule and coordinate patient appointments accuratelyCollect patient copays and process front-office transactionsEnter and update patient insurance information in the electronic health systemVerify insurance eligibility and benefitsDocument patient interactions and updates within patient chartsPerform clerical chart preparation and administrative support tasksFax documents and maintain organized patient recordsProvide excellent customer service while professionally de-escalating patient concerns or frustrationsRequired QualificationsMinimum of 2+ years of experience in a healthcare office or medical front-office settingExperience working with electronic health record (EHR) systemsStrong typing and computer skillsKnowledge of insurance verification and patient registration processesExcellent verbal and written communication skillsStrong customer service and interpersonal abilitiesAbility to multitask in a fast-paced clinical environmentPreferred QualificationsPositive and professional attitudeStrong relationship-building and patient service skillsAbility to remain calm and courteous under pressureFriendly, kind, and team-oriented demeanorExceptional professionalism and attention to detailDress CodeBusiness casual attire required:Gray or khaki pantsPolo shirt