IT Service Technician - Digital Monitoring Technologies

Job Description

Job Description

Description:

About voestalpine Signaling USA  

voestalpine Signaling USA is part of the globally leading voestalpine Group, a technology and capital goods company renowned for its expertise in steel and metal processing. As a innovator in signaling and diagnostic systems for railway rolling stock monitoring, voestalpine Signaling delivers intelligent, tailor-made solutions worldwide. 

Our Loveland, Colorado facility serves the North American region, providing comprehensive support across the full lifecycle—from sales and system integration to ongoing service and technical support. 

Position Overview  

The Remote Monitoring & IT Systems Technician is responsible for supporting voestalpine Signaling's digital monitoring and railroad signaling technologies through a combination of remote system monitoring, technical support, IT administration, data analysis, and field service activities. This role serves as the primary point of contact for customer technical support and plays a key role in ensuring the reliability, performance, and availability of safety-critical monitoring systems deployed across North America. 

The successful candidate will monitor system health, perform first-level diagnostics and troubleshooting, manage customer-facing backend infrastructure, and support the installation, commissioning, and maintenance of digital monitoring solutions. Working closely with customers, Field Services, Engineering, Operations, and IT teams, the technician will help identify and resolve system issues, analyze performance data, maintain accurate documentation, and contribute to continuous improvement initiatives. 

This position is ideal for a technically curious and customer-focused professional who enjoys combining IT, networking, data analysis, industrial technology, and hands-on troubleshooting in a dynamic environment. The role offers opportunities to develop expertise in railroad infrastructure, remote condition monitoring, industrial IoT technologies, networking, Linux systems, and advanced diagnostic solutions. 

  Responsibilities / Essential Job Functions  

• Remote monitoring of railroad and infrastructure monitoring systems  
• Customer technical support and incident management  
• Linux, Windows, networking, VPN, and database administration  
• Data analysis and performance reporting  
• Error analysis and troubleshooting of electrical, electromechanical, and mechanical systems. 
• Maintain accurate documentation of incidents, service activities, and corrective actions in ticketing and reporting systems. 
• Conduct systems level review of data delivery and quality ensuring to ensure maximum system performance.  
• Installation, commissioning, and field support of monitoring technologies  
• Cross-functional collaboration with Engineering, Operations, and Field Services  
• Support of internal IT systems and customer backend infrastructure 
• Some on-call support may be required 
• Other duties as assigned. 

Travel Requirement: Up to 25% of domestic and occasional international travel for customer support, commissioning, troubleshooting, and training activities. 

Required skills  

• Associate degree in Information Technology, Computer Science, Networking, Electronics Technology, or a related field; equivalent experience may be considered. 
• Must be able to read schematics,  and mechanical drawings 
• Must have a high level of self-initiative and able to work independently. 
• Great communication skills and ability to work effectively in a team 
• Professionalism 
• Attention to detail 
• Ability to document one’s own work 
• Competence to self-prioritize jobs as needed 
• High aptitude for electrical and mechanical systems 
• Electrical and/or electronics troubleshooting skills 
• ability to read and understand wiring diagrams and blueprints 
• Valid driver license and the ability to travel domestically and internationally 
• Ability to comply with FRA drug and alcohol regulations 

Working knowledge of:   

• Linux and Windows operating systems 
• Computer networking fundamentals 
• VPN connectivity and remote access technologies 
• Atlassian software suite experience (Jira, Confluence, ETC) 

Preferred skills  

• 2+ years of experience in technical support, IT systems administration, remote monitoring, field service, or a related technical role, or equivalent experience  
• Linux server administration 
• Firewall configuration and network security 
• Cybersecurity best practices 
• Sophos security products 
• Previous experience with electrical wiring and troubleshooting 
• Railroad Experience 
• Sensor knowledge 
• Some technical writing  
• Basic railroad infrastructure knowledge and/or experience 
• Second language (e.g. German, Spanish)