SCADA Services Engineer

We are seeking a service-oriented SCADA Services Engineer with strong problem-solving abilities, excellent customer-facing skills, and proven hands-on experience supporting, maintaining, troubleshooting, and upgrading Supervisory Control and Data Acquisition (SCADA) systems and their underlying PLCs and control panels. Key Responsibilities Rapidly diagnose and resolve SCADA, HMI, historian, PLC, network, and process-control-related issues in live production environments at municipal and industrial water/wastewater facilities Perform on-site and remote troubleshooting of SCADA communications, control system faults, instrumentation, and automation problems Maintain, repair, and support existing Control Panels, PLCs (primarily Allen-Bradley), SCADA servers, workstations, and associated infrastructure Support and execute field upgrades, migrations, expansions, minor updates, patches, and fixes on live systems while minimizing plant downtime Perform routine system health checks, backups, disaster recovery testing, cybersecurity updates, and preventive maintenance activities Remotely monitor SCADA assets and infrastructure across multiple facilities to proactively identify service degradation, maintenance needs, or potential failures Manage SCADA user accounts, permissions, access controls, and security settings in compliance with client and cybersecurity requirements Respond to emergency situations, provide 24/7 on-call support (rotational), and participate in rapid-response fieldwork when required Thoroughly document all work including service tickets, root-cause analysis reports, as-built drawings, infrastructure inventories, and system changes Collaborate closely with Operations, Maintenance, Engineering, Administrative teams, project engineers, technical managers, and account managers to ensure long-term system reliability and client satisfaction Work within defined service-level agreements (SLAs), maintenance contracts, budgets, and schedules Ability to work remotely from home or local facility while maintaining high availability for remote support and occasional site visits Requirements Minimum of 5 years of experience in Control System Design, PLC Programming, and SCADA Development Experience with Ethernet IP and network switches. Skilled in modifying HMIs and tuning PID loops. Strong understanding of industrial power design (medium/low voltage). Ability to read and interpret P&IDs and wiring diagrams. Experience installing and maintaining electrical components and systems. Knowledge of safety protocols and hazard recognition. Experience with Allen-Bradley PLC hardware and software (other PLC experience is a bonus). Experience with Allen-Bradley FactoryTalk, Schneider Wonderware, Ignition, GE Proficy iFix HMI software (other HMI package experience is a bonus). Experience configuring and developing graphics for OITs such as Allen-Bradley PanelView and Automation Direct C-More. Experience with automated reporting software (such as SyTech’s XLReporter and HachWims); Hands-on experience configuring, interfacing with, and troubleshooting instrumentation found in the water and wastewater industry. Associate or Bachelor’s degree in a related field is preferred. Strong electrical and mechanical aptitude. Experience with Microsoft Office suite (Teams, Word, Excel, PowerPoint). Computer networking experience (hardware and configuration) is a bonus Experience in higher programming languages (VB, C++, Java, Python) is a bonus. Water/wastewater industry experience is a bonus. #J-18808-Ljbffr NextGenEnergyJobs