National Customer Service Specialist-26-00050J

Job Description

Job Description

Support a Mission That Keeps America Moving

Are you a customer service professional who thrives in a fast-paced environment, enjoys solving complex problems, and has exceptional attention to detail? If you're looking for a role where your work directly supports one of the nation's largest organizations, this is your opportunity.

MBA Consulting Services, Inc. (MBA CSi) is seeking a National Customer Service Specialist to provide dedicated onsite support for our customer, the United States Postal Service (USPS) , at its Security Lock Operations Center in Topeka, Kansas.

In this role, you'll help manage the nationwide security lock and key program by supporting customer communications, processing orders, maintaining critical records, and serving as a Tier 2 resource for escalated customer inquiries. Your work will help ensure Postal facilities across the country receive the correct security products and support they need to operate safely and efficiently.

What You'll Do

As part of a collaborative three-person team, you will:

• Serve as a trusted point of contact for USPS customers regarding Security Lock policies, ordering procedures, and program support.
• Process and maintain lock and key orders while ensuring compliance with established policies and procedures.
• Maintain electronic databases and hard-copy records related to security locks, keys, and combination changes.
• Generate reports and analyze data to improve operational processes and customer service.
• Update national communications regarding Security Lock systems, procedures, and ordering requirements.
• Support policy implementation and provide guidance to customers using ordering applications and reporting tools.
• Track key returns and maintain accurate inventory and historical records.
• Collaborate with USPS stakeholders and cross-functional teams to ensure data accuracy and program integrity.
• Participate in meetings and provide recommendations to improve Security Lock processes.
• Provide Tier 2 Help Desk support by resolving escalated customer issues and assisting call center operations.
• Document customer interactions using a call logging system.

What We're Looking For

We're looking for someone who enjoys multitasking, adapts quickly to changing priorities, and takes pride in delivering exceptional customer service.

Preferred Qualifications

• Bachelor's degree preferred.
• 2-4 years of experience in customer service, call center operations, help desk support, order management, or a similar customer-focused environment.
• Advanced proficiency with:
• Microsoft Excel
• Microsoft Access
• CSV file management
• Working knowledge of Microsoft Teams.
• Experience following established policies, procedures, and compliance requirements.
• Public sector or government support experience is a plus.

What Makes You Successful

You are someone who:

• Communicates professionally with customers at all levels.
• Stays organized while managing multiple priorities.
• Learns new systems quickly.
• Pays close attention to detail.
• Works well independently and as part of a collaborative team.
• Remains calm and effective under pressure.
• Takes initiative to solve problems before they become issues.

Position Details

• Full-time, non-exempt position
• 40 hours per week
• 100% onsite at USPS Security Lock Operations
• Location:
  500 Gary Ormsby Drive
  Topeka, KS

Additional Requirements

• Ability to work Monday-Friday, 8:00 AM-5:30 PM CT.
• Successfully pass a pre-employment background investigation and drug screening.
• Must be eligible to obtain a Public Trust clearance.

Why Join MBA CSi?

At MBA Consulting Services, Inc., you'll join a company that supports some of the federal government's most important missions. For more than 20 years, we've partnered with agencies nationwide to deliver innovative IT, engineering, facilities management, and professional services solutions.

Headquartered in Chantilly, Virginia, MBA CSi employs nearly 400 professionals across 46 locations throughout the United States. Our success is built on integrity, collaboration, innovation, and a commitment to delivering quality solutions for our customers.

If you're ready to make an impact while building your career with a growing federal contractor, we'd love to hear from you.

MBA Consulting Services, Inc. is an Equal Opportunity/Affirmative Action Employer.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (Safe Harbor 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development