Analyst, Crisis Response

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow <
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Ross Investigative and Safety Center (RISC), located at our Dublin, CA Corporate Campus, is a state-of-the-art Global Security Operations Center (GSOC) which serves as the centralized crisis response and communications hub for the company. The RISC operates 24/7/365 and plays a vital role in ensuring the safety of our 2,100 Stores, 128,000+ Associates, office locations, supply chain operations, and Ross travelers globally.

RISC is tasked with the critical responsibility of monitoring and analyzing global intelligence to identify and assess potential threats to our operations, including natural disasters, geopolitical risks, severe weather events, and travel security concerns. As the central hub for intaking, assessing, and communicating on any potential risks, the RISC provides real-time situational awareness and strategic insights, enabling proactive threat mitigation and response. In addition to intelligence and crisis response, additional programs led or supported by the RISC include coordinating workplace violence threat response, travel security program management, oversight of guard deployments nationwide, Corporate Security, remote compliance audits of key LP/operational processes, and overnight alarm/CCTV monitoring.

ROLE

RISC Analysts play a pivotal role in our global security and crisis response strategy by serving on the frontline within a high-volume, fast-paced Global Security Operations Center (GSOC) environment. This position requires the use of sound judgment and logic to make effective decisions and coordinate responses to unique or evolving situations. You will lead the monitoring and assessment of global threats, provide critical support for traveler security, manage incident communication, support Corporate Security, and assist with leading cross functional crisis response efforts as part of the Stores Crisis Management Team (SCMT) program.

Your ability to analyze complex situations, make in-the-moment decisions, provide Best in Class customer service, and help drive effective outcomes is essential to the role. RISC Analysts are actively involved in the execution of numerous complex, high visibility programs including workplace violence threat assessment, managing guard deployments to Stores nationwide, travel security program management, global intelligence monitoring, as well as responding to alarms and incidents affecting stores.  

ESSENTIAL FUNCTIONS

Maintaining a Safe & Secure Environment
•    Creates, reviews, edits, and improves content for communications to recap safety related incidents to Corporate Security, field and business partners 
•    Effectively executes the Stores Crisis Management Program by compiling and providing intelligence from remote monitoring, technology and media sources timely and accurately
•    Works cross-functionally with various business partner teams; acts as a liaison between field and corporate departments
•    Responsible for holding business partners accountable for providing appropriate updates and adhering to processes during large scale crisis events 
Threat Assessment and Monitoring:
•    Continuously monitor global intelligence sources, analyzing emerging threats that may impact our retail operations and assets.
•    Utilize logic and sound judgment to assess potential impacts on Ross operations to ensure risks are appropriately reviewed and communicated.
•    Draft executive updates, planned event communications, and traveler notifications, when warranted. 
Traveler Security Support:
•    Monitor and respond to security risks that could potentially affect employees traveling globally and be prepared to offer real-time support and guidance.
•    Intake and assess intelligence alerts to determine potential need to escalate to leadership or notify travelers.
•    Engage third-party intelligence providers and conduct open source research to further assess traveler-related risks, when warranted. 
Crisis Response & Communication:
•    Manage the high-volume intake, logging, and communication of incidents, ensuring swift and accurate information dissemination.
•    Coordinate with internal teams and external partners, using logical decision-making to resolve incidents and effectively communicate ongoing situations.
•    Lead and facilitate strategic response calls during incidents, ensuring cross-functional teams are aligned and informed.
•    Develop, implement, and continuously improve crisis response efforts, including updating process guides and participating in regular drills to ensure readiness.
Guard Program 
•    Coordinate the deployment of guards to stores in response to threats or serious incidents. 
•    Develop post orders, conduct guard check-ins, complete uniform inspections, and leverage CCTV review to ensure guards meet RISC standards.  
•    Engage with guard providers to escalate any missed check-ins or guard-related issues.
Alarm and CCTV Monitoring:
•    Respond to alarm activations, coordinating with local law enforcement and security teams to ensure prompt resolution.
•    Conduct detailed CCTV video reviews for incidents to provide validation in response to incidents and guide alarm response strategy. 
Incident Intake & Reporting:
•    Maintain precise and detailed records of incidents, actions taken, and outcomes.
•    Prepare and present high-level reports and analyze data on RISC programs to identify trends and provide actionable insights to leadership. 
Ad Hoc Requests & Projects: 
•    Perform special projects and research as conditions warrant.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Decision Making

Communicates Effectively

Leading by Example

Ensures Accountability & Execution

Business Acumen

Plans, Aligns & Prioritizes

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

3 – 5 years of relevant work experience preferred Proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint) Ability to interact professionally and effectively present information to all levels within the team and organization Enthusiastic, positive, creative, self-motivated, open to feedback Excellent written and verbal communication skills Excellent analytical skills and demonstrated ability to solve problems Must demonstrate the ability to be flexible and adapt to changing priorities Excellent organizational skills, detail-oriented Maintains confidentiality concerning all information and projects

BA degree is desired, preferably in Criminal Justice, International Relations, Communications, , or Business Masters degree preferred

PHYSICAL REQUIREMENTS

Sitting, standing, walking, hearing, talking on telephone, attending in-person meetings, typing, and working with paper/files

Consistent timeliness and regular attendance

Vision: ability to see information in print and/or electronically

Full-time in-office presence required

Office environment, primarily on a computer

SUPERVISORY RESPONSIBILITIES

None 

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $32.60 to $48.75. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.