Shift Lead

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile is polite and pleasant when speaking with customers.
• Works with urgency.
• Works with management and fellow employees.
• Cooperation with peers work with fellow employees as part of a team helps others when they need a hand.
• Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

• Understands posted work schedule and reports to work as scheduled on time in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.
• Understands and uses approved time keeping system including accurately recording all hours worked.

Initiative and Energy

• Takes action without being told goes beyond what is simply required and maintains a high activity level.

Developing People

• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participates in the training of Team Members.
• Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

• Assist Profit and Loss management by following cash control/security procedures maintaining inventory and managing labor.
• Oversee proper product preparation rotation portioning cooking and holding times.
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
• Perform other duties as required by manager.

Job Requirements and Essential Functions:

• Strong preference for internal promote form Hourly Champion position.
• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing walking lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30 hours a week but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.

Required Experience:

Manager