Representative II, BPS Operations Processing

Associate Specialist, BPS Operations Processing

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

You will support business process operations by executing transaction processing activities with accuracy and consistency. You will ensure data integrity, compliance, and adherence to defined procedures and service level expectations. The role focuses on resolving routine processing issues and maintaining operational efficiency across systems. Success is measured through quality, timeliness, and the ability to support reliable, compliant operations.

What You Will Be Doing

Process transactions accurately within defined service level agreements. Review, validate, and enter data across multiple systems. Identify and resolve routine processing exceptions and discrepancies. Follow established procedures to maintain compliance and operational controls. Maintain detailed documentation of processing activities and updates. Collaborate with internal teams to resolve issues and clarify requirements. Prioritize tasks to meet deadlines and performance metrics. Support quality checks, audits, and reporting activities. Identify opportunities to improve process efficiency and accuracy.

Required Qualifications

Strong attention to detail and accuracy in data processing. Ability to follow structured procedures and maintain compliance standards. Proficiency with computer systems, data entry tools, and business applications. Problem-solving skills for handling routine discrepancies. Clear written and verbal communication skills. Ability to manage time and prioritize tasks in a fast-paced environment. Basic understanding of operations or transaction processing. High school diploma or skills-based equivalent.

Preferred Qualifications

Experience in business process services or financial operations. Familiarity with transaction processing systems and workflow tools. Knowledge of compliance, risk, or quality control practices. Experience working with service level agreements and performance metrics. Continuous improvement mindset with exposure to process optimization.

What We Offer You

At FIS, you can grow your career as far as you want to take it. Here's what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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