Field Supervisor & Trainer

Job Description

Job Description

At Barker and Sons Plumbing, we believe that great people do great work, and we're eager to welcome a Field Supervisor & Trainer who shares this vision. In this role, you'll be at the heart of our operations, empowering our team of field technicians through mentorship and guidance. You'll lead by example, nurturing the next generation of plumbers to achieve excellence in every service they provide. Your ability to communicate effectively and solve problems will ensure our high standards are consistently met, while fostering a culture of continuous improvement and learning.

You'll be joining a team that values professional growth and understands the importance of work-life balance. Our comprehensive benefits package, including healthcare, retirement plans, and flexible schedules, reflects our commitment to your well-being. We also provide the tools you need to succeed, from a company service truck to the latest technology. If you're ready to make a real impact and take pride in developing others, let's move forward together with Barker and Sons Plumbing. Compensation:

$75,000 - $85,000 yearly

Responsibilities:

• Assist the Service Manager in leadership, management, and accountability of Field Technicians, to include weekly 1:1s, ride-a-longs, and ongoing communication with Field Technicians.
• Train Field Technicians on technical skills, company processes and procedures, safety rules and regulations, and quality expectations.
• Lead the company's Quality Assurance program and ensure service quality standards are met or exceeded.
• Monitor the performance of Field Technicians and advise them on how to improve. 
• Conduct training with Field Technicians to continually enhance their service delivery. 
• Assist the Service Manager in conducting ride-a-longs and debriefs with Field Technicians to improve and/or reinforce behaviors.
• Review curbside feedback and option sheets with Field Technicians.
• Maintain Plumbing technical competencies.
• Work alongside technicians and dispatchers to ensure the overall success of the department.
• Actively participate in and/or lead training and meetings.
• Assist Field Technicians with troubleshooting customer concerns and ensuring the highest levels of satisfaction.
• Assist in onboarding new Field Technicians.

Qualifications:

Required:

• Career-long track record of growth & success as a plumbing field technician and/or plumbing service manager.
• Impeccable understanding of plumbing best practices, code, and operational considerations that apply to residential job sites.  
• Strong technical understanding of plumbing products, solutions, and service invoicing. 
• Ability to build trust, demonstrate empathy, and inspire others to attain objectives.
• Detail-focused, self-starter that gets things done.
• Strong written and verbal communication skills. 
• Quick, sound decision-making abilities with the ability to excel in a fast-paced, goal-driven environment.
• Adept at creating and improving processes, systems, and the quality of work delivered.
• Able to work out of our Orange County office and/or in the field with technicians daily.
• Able to work weekends.
• Hold a valid (CA) driver’s license with a clean driving record.
• Able to pass a background check for Home Services.

Preferred:

• Plumbing Journeyman’s License.
• 15+ years as a Plumbing Technician and/or Plumbing Service Manager.
• Experience running a home service plumbing Quality Assurance program.
• Experience managing and/or leading safety programs.
• Good presentation and public speaking skills.

Desired:

• Experience conducting call-by-call management.
• Experience within a Nexstar Network Home Services Company.
• Experience using Service Titan or similar home services support software.
• Experience developing and delivering training programs to Field Technicians. 

About Company

Barker and Sons Plumbing is a dedicated team of professionals that’s been serving Orange County since 1983. We’ve grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we’ve got great people.”

• Professional advancement through sponsored training and continuous development.
• Health and wellness package inclusive of medical, dental, and vision, along with short-term disability and life coverage.
• 401(k) with a 4% match.
• Paid time off, paid holidays, and adaptable schedules.
• Company-provided service truck, tablet, and uniforms.
• Company-wide family events.