Housekeeper

Job Description Non Exempt Position Title Housekeeper Reports To Department ManagementResort Management FLSA Status Non Exempt Purpose The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service Principal Duties and Responsibilities Responsibilities listed may not apply to all locationsEnters and prepares the room for cleaningDusts the room and furniture vacuums carpet and mops floorsCleans bathrooms removing soil dirtsoap build up and hair from the bathroom mirror vanity sink toilet shower walls bathtub shower curtain and floorReplenishes guestroom and bath supplies facial toilet tissue and bathroom amenities in correct amount and locationCleans closets and door tracts on check out rooms removing dust and debris and ensuring the correct amount and placement of hangers extra blanketpillow and luggage rackRemoves dirty bed linen and makes the bed with clean linenPerforms rotation cleaning duties egsteam clean carpets spring cleaning super cleaning etc as requiredPerforms minor maintenance duties such as changing light bulbs filters etcAnticipates guests needs responds promptly and acknowledges all guests however busy and whatever time of day maintaining positive guest relations at all timesIs familiar with all resort servicesfeatures and local attractionsactivities to respond to guest inquiries accuratelyAttends to and resolves guest calls guest requests and guest complaintsMonitors and maintains cleanliness sanitation and organization of assigned work areasAuthorizes to enter in guestrooms for cleaning and providing turndown services as per requirementFollows the standard operating proceduresAchieves and exceeds the guest satisfaction scoreAssists other team members ready and available to step in at a moments noticeUpdates status of rooms cleaned on the assignment sheetReturns and restocks cart at the end of shiftAll other duties as assignedGeneral Statement Performs the job assigned complying with Company policies and procedures business code of ethics FLSA regulations and all applicable laws as well as ensuring confidentiality reliability quality and productivity Job Requirements Education Essential Training Certifications and Experience High School DiplomaGEDPrevious hotel related experience desiredSkills Knowledge and Abilities Must have high energy with a passion for cleanlinessAttention to detailAbility to multi taskAbility to work in a fast paced environment with accuracyMaintains a desire to improve the quality of workAbility to maintain professional conduct at all timesFlexible schedule ability to work evenings weekends and holidaysShift Additional hours may be necessary to accommodate the number of guest check insouts Regular Hours WeekendMust work Fridays and SaturdaysTravel None