System Administrator

Position Overview:

The IT System Administrator will support and participate in the planning, installation, maintenance, and operation of network and cloud servers, server operating systems, server software, storage systems, telephone and internet systems, backups, routers, switches, and wiring. In addition, the role will be responsible for some database and development duties.

Reporting Relationship:

The IT System Administrator reports to the IT Director.

Responsibilities/Accountabilities:

• Responsible for the overall day to day performance of server systems including on-site and cloud server operating systems, and Windows local and Azure Active Directory
• Responsible for administration of server software updates/patches, including anti-virus and web-filtering services
• Responsible for the overall day to day performance of Local Area Network (LAN), Wide Area Network (WAN), and Wireless Network in multiple facilities
• Responsible for troubleshooting system and network problems and optimizing performance
• Responsible for the benchmarking, analysis, and continual optimization of system and network performance
• Responsible for the security of the entire network, including intrusion prevention/detection and event/log management
• Responsible for disaster recovery and business continuity network best practices
• Responsible for the documentation of standards, processes and procedures of the network
• Perform maintenance on all network related equipment as needed
• Track problems and document resolutions related to network infrastructure
• Regularly review and remediate event and log entries from network devices
• Managing all network related service and support, including maintenance and service agreements
• Responsible for the purchasing of network related equipment and servers
• Keep up-to-date with technology in this field
• Work with IT Manager to provide data for annual budget planning, system usage and future IT planning
• Be cooperative, positive and respectful with management, coworkers and team
• Adherence to all current, approved Information Security policies including appropriate handling of Confidential and Internal data
• Participate in annual Information Security training as well as topic specific training based on the sensitivity of data accessed.
• Aggressively seek out opportunities for company and self-improvement
• Learn and become proficient in IFS Developer Studio and IFS Build Place DevOps
• Assist in other areas as assigned
• Ensure all safety policies are followed and hold a high regard for the safety of others

Requirements:

Skills/Knowledge

• Ability to work in an environment that will include changing priorities and emergency internal and external customer needs
• Able to effectively prioritize and multi-task on a daily basis
• Ability to take direction, communication and supervision from others and upper levels of management
• Excellent communication and customer service skills
• Thrives on building and maintaining a professional rapport with all internal and external company-related interactions
• Innovative problem-solver who can generate workable solutions and resolve issues
• Attention to detail and accuracy and exceptional organizational and follow-through skills
• Experience working in the Microsoft 365 environment
• Working knowledge of database management and development tools
• Experience working in Active Directory

Personal Attributes

• Demonstrates honesty, confidentiality, and integrity in work and relationships
• Demonstrates servant-based principles with internal and external customers
• Demonstrates innovation/creativity in work
• Possesses a strong work ethic and takes ownership of both company and client goals/objectives
• Focused on collaboration and teamwork for the mutual success of the company and its employees

Posting Qualifications:

• Bachelor's degree in computer science or information technology is preferred. Equivalent experience may be substituted
• 2+ years' experience in system and network administration
• 1+ years' experience in database manipulation and use of development tools. Equivalent education may be substituted
• Superior working knowledge of Microsoft Office
• Superior working knowledge of SSO and MFA technologies
• Experience with networking infrastructure including routers and switches is a requirement

Travel expectations:

• Occasional travel to other HM Cragg facilities as required