Sales Support Specialist

EIS is a leading North American distributor of process materials, production supplies, specialty wire and cable, and value-added fabricated parts for the electrical OEM, motor repair, and assembly markets. Our culture is collaborative, innovative, and relationship-driven, focused on operational excellence and customer satisfaction. Purpose of the Job The Sales Support Specialist plays a critical role in enabling the sales organization to deliver exceptional customer service and operational excellence. This role supports Inside and Outside Sales by managing post-sale order activities, resolving issues, ensuring compliance, and coordinating across internal teams. The ideal candidate thrives in a fast-paced environment and takes ownership of issue resolution. Work Location This is a hybrid role requiring three days onsite per week. Primary location is Rochester, NY. Essential Functions Support sales teams with post-sale order processing and SAP entry Manage order changes, deductions, credits, debits, and returns Coordinate material expedites and vendor direct orders Handle compliance documentation including certifications, PPAP, SDS, and trade agreements Resolve freight, quality, and material discrepancies Support backlog management and order status tracking Collaborate cross-functionally with Sales, Compliance, AP, AR, and Operations Identify recurring issues and recommend continuous improvement opportunities Qualifications to Meet Minimum Requirements Experience in sales support, customer success, or service-driven roles Ability to work in a fast-paced, high-volume environment Strong attention to detail and prioritization skills Proactive and self-directed problem solver Strong written and verbal communication skills Comfort working in a hybrid onsite environment Proficiency in Microsoft Office SAP experience strongly preferred $60,000-$65,000, with bonus potential based on performance metrics. EIS offers a comprehensive benefits package including health benefits, 401(k) with company match, paid time off, paid holidays, and opportunities for professional growth. This job description is not intended to be an exhaustive list of all responsibilities and may be adjusted based on business needs. #J-18808-Ljbffr EIS