Customer Support Specialist

About the job Customer Support Specialist

Remote Customer Support Specialist

At Heritage Civil Works, we lead industries forward through cutting-edge engineering solutions from aerospace to biotechnology, pollution control to energy innovation.

Our clients depend on us not just for technical excellence, but for exceptional service.

That's where you come in.

We are looking for a Remote Customer Support Specialist who brings intelligence, empathy, and ownership to every client interaction someone who will elevate the support experience as an extension of our engineering excellence.

What You'll Be Doing:

• Serve as the first point of contact for clients, handling inquiries, troubleshooting issues, and providing timely, thoughtful solutions.
• Develop a deep understanding of our services from CFD modeling to physical modeling to better support client success.
• Communicate with professionalism, clarity, and technical fluency across email, live chat, and support ticketing platforms.
• Work cross-functionally with Engineering, Operations, and Project Management teams to ensure client needs are met and exceeded.
• Track client interactions, document cases clearly, and help refine internal processes to make service even better.
• Identify patterns and recurring challenges, bringing insights forward to drive improvements.

What You'll Bring:

• 2+ years of Customer Support or Client Success experience, preferably supporting technical, scientific, or engineering clients.
• Strong communication skills able to simplify complex concepts for diverse audiences.
• Empathy, patience, and a solutions-oriented mindset.
• Highly organized and self-directed, thriving in a remote work environment.
• Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and remote collaboration tools (Slack, Zoom, etc.).
• Bonus points for background or strong interest in civil engineering, environmental sciences, aerospace, or biotechnology.

What We Offer:

At Heritage Civil Works, we don't just invest in projects we invest in our people.

Here's what you'll receive when you join us:

• Professional Development Support (courses, certifications, leadership training)
• Generous Paid Time Off (PTO) and Paid Holidays
• 401(k) Retirement Plan with company matching
• Mental Health and Wellness Programs
• Home Office Setup Stipend to ensure you're ready to excel
• Career Advancement Opportunities grow with a company that’s building the future

Let’s Deliver Excellence Together

If you’re ready to combine world‑class customer care with world‑changing engineering innovation,

then Heritage Civil Works is where you belong.

Apply today.

Heritage Civil Works Engineering Tomorrow, Today.