Client Onboarding Intermediate Analyst (Officer)

Client Onboarding Intermediate Analyst (Officer) Job Req Id: 26973187 Location(s): Singapore Job Type: On-Site/Resident Posted: Jun. 22, 2026 Job Overview At Citi, we provide a broad range of financial services and products to our clients – whether they are consumers, corporations, governments or institutions – helping them meet their biggest opportunities and face the world’s toughest challenges. Job Purpose The Client Onboarding Intermediate Analyst is responsible for delivering accurate, efficient, and compliant account opening functions for retail banking customers. The role supports frontline and digital channels by ensuring all customer onboarding activities meet regulatory, risk, and internal policy requirements while providing a positive customer experience. The candidate is expected to handle daily BAU activities including account opening and customer onboarding, compliance and risk management, delivering operations and service quality, stakeholder collaboration, and team management. Key Responsibilities Account Opening & Customer Onboarding Process retail bank account opening requests (e.g., savings, current, and bundled accounts) across branch and/or digital channels Verify customer identity and documentation in line with KYC, AML, and regulatory requirements Ensure accurate data capture and timely completion of account setup within service level agreements (SLAs) Resolve documentation gaps or discrepancies by coordinating with business development teams, sales and service teams, or customers Compliance & Risk Management Adhere strictly to AML, KYC, sanctions screening, and local regulatory requirements Perform customer due diligence (CDD), enhanced due diligence (EDD), and risk profiling where required Identify, elevate, and document potential risk or compliance issues in accordance with escalation protocols Maintain audit‑ready documentation and support internal and external audits Appropriately assess risk for business decisions, safeguarding Citigroup and its clients by driving compliance with laws, rules and regulations Makes evaluative judgments based on the analysis of factual information Operations & Service Quality Provide an excellent standard of service to our clients both internally and externally Ensure high quality, error‑free processing and contribute to minimizing rework and customer complaints Track and manage account opening cases through internal systems and workflows Support process improvements to increase efficiency, accuracy, and turnaround time Meet individual productivity, quality, and risk metrics Identify opportunities for process improvements and drive digital enhancements and AI adoption to streamline processes Stakeholder Collaboration Work closely with branch staff, sales teams, compliance, and operations partners Provide guidance to frontline teams on account opening requirements and documentation standards Participate in training, policy updates, and system enhancements related to customer onboarding Act as the primary point of contact for escalations, cross‑functional collaboration, and reporting Team Management Oversee day‑to‑day team operations, ensuring efficiency, quality, and adherence to processes and policies Disciplined capacity and leads pipeline planning for account establishment for new and existing clients Track and report on team performance metrics, productivity, and key deliverables Identify and assume ownership of issues Take responsibility for assigned tasks and prioritize to ensure expectations are met Co‑ordinate and maintain a calendar of tasks for the team, ensuring deadlines are met Implement effective risk awareness within the team, ensuring each member adheres to all documented controls Qualifications Education Bachelor’s degree or equivalent practical experience in Banking, Finance, Business, or a related field Experience Minimum 5 years of experience in retail banking operations, account opening, customer onboarding, or banking back‑office roles Prior exposure to KYC/AML processes is preferred Skills & Competencies Strong attention to detail and commitment to accuracy Good understanding of retail banking products and account structures Familiarity with KYC, AML, and regulatory onboarding standards Effective communication and coordination skills, with intermediate problem‑solving skills Ability to manage multiple cases and meet deadlines in a high‑volume environment Comfortable working with banking systems and digital tools Ability to build a strong and trusted working relationship with your team and colleagues Completion of all assigned trainings and management of your own training path by identifying personal training needs and opportunities Behavioral Expectations Demonstrates integrity and strong risk awareness Customer‑focused mindset with a commitment to service excellence Team‑oriented with the ability to work collaboratively across functions Proactive in identifying issues and suggesting improvements Development Value This is an ideal position for a candidate with strong banking, financial services sales and support experience who wishes to excel in their career in wealth management, particularly in relation to client onboarding and servicing, back‑office support and oversight governance of functions & activities. The role will also present opportunities for involvement in departmental and inter‑departmental initiatives outside day‑to‑day BAU tasks and participation in cross‑functional initiatives. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi