Sr. Field Application Engineering

ContextWorks either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with program and other sectors, customers at management level.Balances different performance aspects and guides customer to best solution, overseeing potential consequences beyond own field of expertise.RequirementsMSc or Phd (Phd is a plus but not required) in technical fields with substantial relevant industry experience.Relevant experience in an IC manufacturing environment, or research institute with a strong emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.Proven ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships.Proven track record leading a technical team in bringing complex issues to successful resolution.Experience in customer (support) role.Strong motivational skills and stakeholder management, and high influence in multidisciplinary environment.Competence knowledge covering broad range (target, metrology, control, throughput). Thorough understanding of customer situation and limitations.ResponsibilitiesEscalation supportActs as a coach for most critical escalations providing insights and investigation direction as well as new analysis methodology.New product / service developmentIdentifies new solutions or improvements for existing products and products under development and drives them through the processes in ASML to enable implementation. Identifies opportunities and initiates new value-added services.New product / service roll outEnsures the quality of the beta tests and rollout of new products and services including knowledge transfer material.Node solution definitionDefines and executes work across competences to identify and drive the right solutions. Translates and lands customer requirements on usecase level. Generates / oversees large, high quality test plans. Files IDF and publications.Node solution integrationDrives ongoing customer (software) engagements and coordinates followup and customer responses to integrate the defined solutions on usecase level (current and future inline with program roadmaps). Leads (BRION based) customer projects, working with small team of engineers.CoachingAssesses skill levels and grows team members by coaching.Training deliveryCreates specialized content for new training curriculum.Knowledge sharingEstablishes good WoW for efficient knowledge exchange across teams and sectors.Operational excellenceEnsures adoption of best practices and lessons learned within department and across the local supporting teams. Acts as change agent of operational excellence.Business SupportSets and drives priorities based on impact of holistic ASML solution on customer way of working and ASML business. Engages with the business lines and / or account support to find added value space with the customer.Customer DemoAs a subject matter expert, acts as a consultant for ongoing and future demo with customer. Leads the team in their development of technical abilities.Data analysisAnticipates areas where system design has sensitivity to product applications and convinces customer to provide data and internal stakeholders of its importance. Ability to think out of the box and defines tooling as needed (and can distribute efficiently to others).This position requires access to controlled technology, as defined in theUnited StatesExport Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions.Request an AccommodationASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email View email address on us.fitly.work to initiate the company’s reasonable accommodation process.Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.SummaryLocation: Chandler, AZ, USAType: Full time