Senior Auto Liability Special Handling Unit Senior Claims Adjuster

Senior Auto Liability Special Handling Unit Resolution Manager (SHU SRM)

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Role Overview

As the Senior Auto Liability Special Handling Unit Resolution Manager (SHU SRM), you will serve as our primary owner and expert responsible for the detection, investigation, handling, and resolution of complex, high severity claims, involving suspected misrepresentation, organized activity, or material inconsistencies. While this is an individual contributor role, the "Manager" title reflects the seniority, autonomy, and strategic oversight required to manage high severity cases and coordinating decisions drive superior claim outcomes across multiple lines of business and with both internal and external stakeholders. In this role, you will be responsible for providing recommendations and partnering closely with both internal and external stakeholders, including claims examiners, defense counsel, and clients to investigate, escalate, and resolve cases involving suspected organized, staged, or systemically suspicious activity. You will be expected to apply advanced complex claim expertise, exercise independent judgment, and ensure outcomes align with regulatory requirements and ethical claims handling standards. Your objective is to mitigate financial loss, improve litigation outcomes, and strengthen controls for high-exposure clients.

Key Responsibilities

• Case Management & Investigation
• Manage assigned high severity claims end-to-end for dedicated clients and jurisdictions
• Conduct deep-dive investigations into suspicious claims
• Develop investigative strategies, evidence, and case direction in coordination with SIU and other investigative partners
• Fraud Detection & Analysis
• Utilize data analytics tools and industry databases to identify patterns of organized activity, staged events, repeat actors, or systemic padding
• Assess severity and risk by determining escalation, referral, or litigation strategy
• Regulatory & Compliance Oversight
• Ensure all investigative and claim handling activities comply with state and federal reporting, regulatory, and documentation requirements
• Subject Matter Leadership
• Serve as the Subject Matter Expert (SME) for the broader Claims team leadership, Supervisors, and client stakeholders
• Provide guidance to adjusters on fraud indicators and "red flag" recognition
• Contribute insights, trends, and best practices to strengthen broader detection and prevention efforts

About You

Required Qualifications:

• Experience: 7–10+ years of experience in insurance claims investigation, complex claim handling, SIU, law enforcement (white-collar/fraud units), or a related investigative field.
• Education: Bachelor's degree in criminal justice, finance, risk management, or a related discipline (preferred).
• Certifications: Professional designation such as CIFI (Certified Insurance Fraud Investigator), or CFE (Certified Fraud Examiner) or similar designation is highly strongly preferred.

Skillset:

• Advanced investigative and analytical judgment
• Strong collaboration with legal, claims, and investigative partners
• Confident decision-making in high-exposure, ambiguous situations

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.