SERVICE ADVISOR

Location: 7250 E 56th Ave. Commerce City, CO, 80022 Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring! Our Employees Benefit from: Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth Pay: $27-$31 - Pay based on an individual’s skills, certifications, education, and years of experience. Hours of Work: Monday through Friday, 7:00 a.m. – 3:30 p.m. Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check. Looking for a career where every day brings a new challenge and an opportunity to make a difference? Join our team as a Service Advisor and become the driving force behind keeping our customers on the road. As the connection between our customers and expert technicians, you'll help keep heavy-duty trucks moving while delivering exceptional service every step of the way. If you thrive in a fast-paced environment, enjoy solving problems, and love helping people, this is the opportunity you've been looking for. Diesel experience is a plus—but a great attitude, strong communication skills, and a willingness to learn are even more important. We'll provide the training, tools, and support you need to build a rewarding career with a company that invests in your success. What You’ll Do Deliver a friendly, professional experience for every customer from check-in to vehicle pickup Listen to customer concerns and create accurate repair orders and service estimates Inspect vehicles and document service needs clearly and efficiently Coordinate with technicians and shop leadership to keep repairs on track and on schedule Provide customers with timely updates and clear communication throughout the repair process Recommend maintenance and additional services based on vehicle condition and manufacturer guidelines Review completed repairs with customers, explain charges, and ensure satisfaction before delivery Handle billing, payments, and service documentation accurately Support daily shop operations, scheduling, and workflow management Assist with road tests and additional duties as needed What We’re Looking For High school diploma or GED required Valid driver’s license with a good driving record required; CDL preferred 3+ years of experience in the light- and/or heavy-duty truck industry or related field Strong communication and customer service skills Basic computer proficiency Knowledge of truck repair, maintenance, and service operations preferred Bonus if you have: Experience with service management software Understanding of shop financials (labor, parts, billing) Why Join Nextran? Competitive pay + opportunity to grow Hands-on training and development Stable, respected company in the trucking industry Team environment where your work actually matters Customer Focus - Building strong customer relationships and delivering customer-centric solutions Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Decision quality - Making good and timely decisions that keep the organization moving forward We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer #J-18808-Ljbffr