Client Service Administrator

Job Title

Pay Range: $30.73 - $40.99

Responsible for the effective coordination of activities within the Retail Banking Department. Manages, plans, and executes meetings, projects, reports, scheduling, and additionally creates content in support of the Retail Banking Department. Plays an important role in the design and delivery of communications within the Division. Is a key contributor and responsible for delivering special projects/events impacting the Division. Collaborates closely with EVP of Retail Banking, TM & MM's, Retail Controller, and other members of the Retail Banking team.

Education and Experience

Associates degree and 2 years of relevant experience or equivalent combination of education and experience

Skills and Abilities

• Ability to function in a fast paced and ever-changing environment.
• Solid working knowledge of bank product and services.
• Strong organizational, interpersonal and customer relation skills.
• Maintains confidentiality of highly sensitive information.
• Maintains a professional attitude and is a team player.
• PC Skills including Word, Excel and Power Point.

Tasks Performed

• 50% Manages and influences activities within the Retail Banking Department. Acts as a primary point of contact for the Retail Banking team; manages and provides input/insight for projects, reports, and general activities within the department. Collaborates with and provides support to the EVP of Retail Banking, TM & MM's, the Retail Controller, and other key members of the team.
• 20% Leads, coordinates, and effectively manages/supports key initiatives and projects within the Retail Banking Department. Maintains responsibility for project oversight, deadlines, and effective implementation. Additionally is involved and works with confidential & sensitive information.
• 15% Collaborates and coordinates activities with other internal lines of business. Leads, coordinates and periodically manages multi-departmental initiatives/projects. Provides insight and input throughout the process.
• 10% Works closely with Retail Banking business partners to coordinate and successfully communicate key information. Serves as a liaison for the department.
• 5% Other duties as assigned.

Physical Requirements

• Communicate effectively with internal and/or external customers
• Stationary 75% of time or greater
• Move Objects to Maximum 10 lbs

Why Work at NBT

At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community because your success drives our success.

Wellbeing

At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community Involvement

NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

Culture

NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development

Whether you're just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total Rewards

NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives ensuring you feel valued every step of the way.

Business Stability

NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.

Benefits for Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Benefits for Part-Time Employees Working 20+ Hours/Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

Benefits for All Part-Time Employees

• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
• Paid Sick and Safe Leave: For your health and safety.
• Employee Assistance Program (EAP): Access to support and resources.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.