Patient Access - Call Center Representative (Remote) (18)

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Why Were Here

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers dont accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.
Why Were Here

At Brave Health, we are driven by a deep commitment to transform lives by expanding access to compassionate, high-quality mental health care. By harnessing the power of technology, we break down barriers and bring mental health treatment directly to those who need it most—wherever they are. As a community health-centered organization, we are dedicated to ensuring that no one is left behind. Nearly 1 in 4 people in the U.S. receive healthcare through Medicaid, yet two-thirds of providers dont accept it. Brave Health is stepping up to close this gap by making mental health care accessible, affordable, and life-changing for all.

Job Overview

As an Access Counselor, you will serve as the primary point of contact for patients, playing a vital role in guiding them through their healthcare journey. You will manage inbound communications from prospective and established clients as well as facilitating outbound phone calls, text messages and emails which will provide education on services, scheduling appointments, and assisting with pre-appointment form completion. By troubleshooting technical issues, verifying insurance, and maintaining accurate patient records, you will ensure a seamless experience while upholding HIPAA compliance. As the face of the organization, your focus on patient engagement, satisfaction, and timely problem resolution is essential in delivering high-quality virtual healthcare services.

Pay Rate

The starting pay rate for this position is $18.00 per hour.

Responsibilities

Interact with current and prospective patients to drive engagement and schedule appointments.
Educate patients about healthcare offerings, including services like BPS assessments and medication management.
Perform initial patient screenings and provide information on healthcare services.
Use motivational interviewing techniques to build relationships and ensure patient satisfaction.
Handle high volumes of inquiries and outreach follow-up via phone, text, and email related to appointment scheduling, rescheduling, and administrative matters.
Maximize provider schedules by efficiently scheduling appointments and reducing no-show rates.
Maintain patient charts by documenting demographic and insurance information and ensuring form completion.
Verify patient insurance eligibility and assist with troubleshooting during the virtual care process.

Qualifications

1-3+ years in a full-time, patient-facing role in a healthcare setting
Tech-savvy, with the ability to self-teach new platforms and work across multiple systems/applications simultaneously
Strong communication skills, both verbal and written, with the ability to screen patients over the phone and provide accurate, satisfactory answers to queries and concerns
Calm and professional demeanor during all patient interactions, especially with those dealing with addiction or mental health disorders
High sense of urgency and the ability to independently manage time and resources to meet deadlines
Experience in appointment scheduling and patient communication, ensuring high attention to detail and accuracy
Thrives in a fast-paced, rapidly changing environment
Effective problem-solver, able to think quickly on your feet
Passion for increasing access to high-quality, affordable behavioral health care
Familiarity with Google, EHRs, HIPAA compliance, and 42 CFR regulations
Eligibility to work in the United States. We are not able to provide or assist with visas or attaining work eligibility

What We Offer

Brave Health provides its employees a comprehensive benefits package that includes:

W2, Full-time hourly position
Monday - Friday schedule; No on-call or weekend shifts
Health, Dental, Vision Insurance benefits
Vacation, Holiday and Sick time

Brave Health is very proud of our diverse team who cares for a diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience to apply. Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Job function Health Care Provider
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Brave Health by 2x
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Remote working/work at home options are available for this role.