Customer Relations Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

With more than 10 years of serving our community, our office has grown into a close-knit team that truly feels like family. We currently have three full-time and two part-time team members who bring energy, collaboration, and genuine care to our work every day. I'm a graduate of the University of South Carolina with a degree in Business, and I've built this agency around service, integrity, and connection. We enjoy creating an environment where people feel supported and valuedfrom offering drinks, snacks, and a full coffee bar to celebrating small traditions that bring us together. One of our favorites is Thankful Thursday, where we rotate preparing a meal and share lunch as a team. We also provide the opportunity to participate in a retirement plan, giving our team the chance to grow both personally and professionally. If you're looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Shannon Rikard - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $40,000.00 - $60,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Columbia, SC and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.