Warehouse Lead

The Warehouse Lead is responsible for overseeing all inbound and outbound d warehouse activities, ensuring accurate receipt, processing, and storage of inbound freight, timely, and efficient order fulfillment while leading a team of 3–10 warehouse associates. This role plays a critical part in maintaining inventory accuracy, meeting operational KPIs, and fulfilling specific client requirements in a fast-paced distribution environment.

Key Responsibilities

Inbound Operations & Inventory Control

• Oversee all inbound freight activities, including unloading, verification, scanning, and put-away of product
• Verify inbound shipments against carrier manifests, bills of lading, and purchase orders
• Ensure accurate scanning and system entry of all inbound freight
• Direct the put-away of product into designated reserve and storage locations in accordance with warehouse standards
• Identify and resolve discrepancies, damages, or shortages in a timely manner
• Oversee the picking of outbound customer orders in accordance with pick tickets, system instructions, and client requirements
• Verify the accuracy of picked orders to ensure correct product, quantities, and condition prior to shipment
• Ensure orders are properly staged, labeled, and prepared for shipping in designated outbound lanes
• Oversee the loading and shipping of outbound orders in compliance with carrier, client, and safety standards
• Identify and resolve order discrepancies, shortages, or damages before shipment

Team Leadership & Supervision

• Lead, train, and supervise a team of 3–10 inbound associates
• Assign daily workloads and prioritize inbound tasks to meet operational deadlines
• Monitor team performance and provide coaching to ensure safety, accuracy, and productivity
• Enforce warehouse safety procedures and company policies

Carrier & Scheduling Coordination

• Schedule inbound carrier appointments and manage dock flow to maximize efficiency
• Communicate with carriers, transportation partners, and internal teams to resolve inbound issues
• Ensure timely receipt of freight to support downstream warehouse operations
• Coordinate with transportation partners and carriers to ensure on-time outbound departures
• Manage shipping schedules and dock activity to maximize throughput and efficiency
• Ensure shipping documentation is accurate and completed in a timely manner

Performance Management & KPI’s

• Track, maintain, and report inbound and outbound activity KPI’s including productivity, accuracy, turnaround times, pick accuracy, order completeness, throughput, and on-time shipment

• Ensure inbound operations meet service level agreements (SLAs) and customer expectations
• Support continuous improvement initiatives to enhance inbound efficiency and quality
• Ensure outbound operations meet service level agreements (SLAs) and customer expectations
• Support continuous improvement initiatives to optimize outbound processes and reduce errors

Client & Customer Requirements

• Execute and maintain client-specific inbound and outbound requirements and compliance standards
• Serve as a point of contact for inbound/outbound-related client issues or escalations
• Ensure inbound/outbound processes align with contractual obligations and customer service expectations

Qualifications & Requirements

• 3–5 years of experience working in a fast-paced warehouse or distribution environment
• Prior experience in an inbound, receiving, or inventory control role preferred
• Demonstrated leadership experience overseeing hourly warehouse staff
• Strong understanding of inbound logistics, carrier documentation, and warehouse systems
• Experience with RF scanning and warehouse management systems (WMS)
• Ability to manage multiple priorities in a high-volume environment
• Strong attention to detail and commitment to accuracy
• Effective communication and problem-solving skills
• Ability to work flexible hours as required by operational demands

Compensation

• $20 - $22 per hour
• Full Time with benefits: life ins, major medical, dental, vision, wellness program, EAP, 401(k), weekly pay