Assistant General Manager
CALA
Job Description
Job Description
Benefits:
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Reports To : General Manager
Location : CALA Scottsdale Position Summary
The Assistant General Manager supports the General Manager in owning the daily performance, culture, and guest experience of CALA. This role is operationally hands-on and floor-driven. The AGM is responsible for executing standards, coaching managers and hourly team members, and ensuring the restaurant operates with consistency, urgency, and polish. The AGM is a culture carrier and accountability partner. When the GM sets direction, the AGM ensures it is executed flawlessly.
Operational Leadership
- Lead service shifts with visible, proactive floor presence.
- Ensure Sequence of Service is executed consistently across all FOH roles.
- Support pacing, table management, and guest flow during peak hours.
- Step into service recovery situations immediately and professionally.
- Monitor service timing, ticket flow, and overall dining room energy.
- Assist in hiring, onboarding, and training FOH team members.
- Coach in real time during service — tone, posture, sales language, urgency.
- Conduct follow-up training and performance documentation as needed.
- Reinforce menu knowledge, wine education, and upselling standards.
- Hold team members accountable to grooming and uniform policies.
- Assist with labor management and shift coverage.
- Monitor daily sales, comps, voids, and discounts in Toast.
- Protect profitability by reducing errors and preventing waste.
- Support inventory processes in coordination with Bar Manager and BOH leadership.
- Conduct table touches throughout every shift.
- Build relationships with VIP and repeat guests.
- Ensure brand ambiance standards: lighting, music, cleanliness, scent, temperature.
- Maintain a calm and commanding presence during high-volume periods.
- 3+ years of upscale dining management experience.
- Strong floor leadership presence.
- Working knowledge of Toast POS.
- Excellent communication and coaching ability.
- Ability to manage multiple priorities in high-pressure environments.
- Wine and spirits knowledge preferred.
- Arizona Food Handlers and Manager Certification (required).
- Ability to stand and move for extended shifts.
- Nights, weekends, and holidays required.
- Ability to lift up to 40 lbs when necessary.
- Must maintain consistent floor presence during peak service.
- Execute with urgency and precision.
- Coach privately, praise publicly.
- Protect the guest experience without hesitation.
- Hold standards without compromising warmth.
Vacancy posted 27 days ago
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