Software Engineering Mgr - Digital Payment Development

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Manager within PNC's Technology organization, you can be based in Jacksonville FL, Miamisburg OH, Pittsburgh PA or Dallas TX. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. As a Software Engineering Manager supporting Digital Payment Development, you will lead and grow a team of engineers delivering high-availability, secure, and maintainable payment and money-movement capabilities. You will manage engineering talent across product lines, build a culture of engineering craftsmanship, and drive technology modernization through sound architecture, clean coding practices, and disciplined SDLC execution. Key Responsibilities Engineering Leadership & Delivery · Manage a group of software engineers (and/or managers) across one or more Digital Payment product lines; ensure predictable delivery and operational excellence. · Own execution of the SDLC end-to-end (requirements alignment, design, build, test, release, and support), balancing delivery speed with quality and risk controls. · Establish and continuously improve engineering practices that raise code quality, reduce defects, and increase reliability (e.g., peer review, automated testing, CI/CD health). Architecture, Design, and Technical Standards · Lead solution architecture and design discussions for Java/Spring Boot services and integrations; ensure designs meet scalability, resiliency, and maintainability needs. · Champion clean coding standards and SOLID principles; drive pragmatic patterns that enable team autonomy and long-term maintainability. · Promote 12-factor development principles for service configuration, observability, and deployability; partner with platform/ops to ensure operational readiness. DevOps, Release, and Operational Excellence · Ensure healthy CI/CD pipelines and effective git branching strategies; align team workflows to reduce merge risk and improve deployment confidence. · Drive production readiness: monitoring, alerting, runbooks, and incident response improvements; ensure teams can troubleshoot effectively and safely. · Model and reinforce adherence to access controls and environment governance; ensure practices respect production safeguards and entitlements. Talent, Culture, and People Leadership (C5 Expectations) · Own talent management: recruiting, mentoring, coaching, and enabling a culture of learning with a focus on engineering craftsmanship. · Build and sustain high-performing teams through clear goals, effective delegation, accountability, and supportive development plans. · Foster technological innovation and adoption of current trends and practices while maintaining disciplined risk management. Required Technical Qualifications · Java expertise, including modern language features and best practices for building maintainable enterprise services. · Strong experience with Spring Boot (service development, RESTful APIs, dependency injection, security patterns, and testing practices). · Solid database engineering knowledge across MySQL and Oracle (data modeling, performance tuning fundamentals, SQL fluency). · Demonstrated mastery of SDLC disciplines and quality practices (design reviews, code reviews, automated testing, release readiness). · Hands-on understanding of CI/CD pipelines and modern DevOps practices; ability to guide teams on build/deploy reliability and repeatable delivery. · Proficiency with git workflows and branching strategies; ability to set standards that support team scale and production safety. · Proven ability to lead solution architecture and design decisions and communicate tradeoffs clearly to technical and non-technical stakeholders. Ticket-Based Engineering & Delivery Management · Leads delivery through a ticket-based workflow (e.g., Jira), ensuring clear acceptance criteria, prioritization, and traceability from intake through release and support. · Establishes and enforces a “Definition of Ready” and “Definition of Done” for tickets, including test expectations, documentation, and operational readiness. · Drives effective backlog refinement with Product Owners and Business Analysts; ensures engineers and QA align on approach early (not “throwing code over the wall”). · Uses metrics (cycle time, lead time, defect leakage, escaped defects, rework) to continuously improve team throughput and quality. Quality Engineering (QE) Expectations · Partners with Quality Engineers to build a quality-first culture where testing is a shared responsibility across the crew. · Ensures appropriate test strategy coverage across unit, component/service, integration, and end-to-end layers; balances speed with risk for payment-critical capabilities. · Builds automation into CI/CD pipelines to prevent regressions (e.g., unit + contract tests gating merges; integration suites in pipeline; quality signals visible to the team). · Drives production readiness artifacts such as test evidence where required, runbooks, validation plans, and post-release monitoring/verification. Test-Driven Development (TDD) & Behavior-Driven Development (BDD) · Champions test-driven development practices (red-green-refactor) to improve design quality, maintainability, and developer feedback cycles. · Leads behavior-driven development practices that translate business intent into executable specifications (scenarios/acceptance criteria) and improves collaboration with Product and QA. · Encourages engineers and testers to work in lockstep on feature development, aligning on behavior, test approach, and edge cases early in the lifecycle. · Promotes reusable test patterns (mocks/stubs where appropriate), deterministic tests, and fast-running suites that support frequent delivery. Preferred / Nice-to-Have Qualifications · Experience modernizing legacy services toward modular, decoupled architectures and improving reliability and resiliency. · Familiarity with containerization and platform deployment patterns (as applicable within Digital Payment contexts). · Experience working in regulated environments where controls, approvals, and auditability are essential to delivery. Soft Skills & Leadership Behaviors · Clear, confident communication: explains complex technical topics succinctly, adapts to audience, and influences decisions through facts and sound judgment. · Strong documentation discipline: produces and maintains design docs, runbooks, operational playbooks, and decision records that scale across teams. · Exceptional organizational skills: manages competing priorities, aligns stakeholders, and keeps delivery predictable through planning, transparency, and follow-through. · Leadership and people development: coaches engineers and leads; builds a culture of learning, craftsmanship, and accountability; leads effective change and handles difficult conversations when needed. · Cross-functional partnership: collaborates effectively with product, QA, operations, security/risk partners, and adjacent teams to deliver integrated outcomes. Scope / Impact · Leads PPO engineering delivery across one or more product lines; accountable for engineering outcomes, team health, quality, and operational performance. · Drives continuous improvement in the delivery pipeline and engineering practices to improve reliability and speed-to-value. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages development projects, development teams and application support functions. Oversees multiple application programming and analysis projects which include development, installation and maintenance of application programs. Monitors and maintains adherence and compliance to quality standards on an ongoing basis. Maximizes staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs. Analyzes applications to ensure that all systems that are developed, meet business needs and specifications. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Application Development, Building High Performance Team, Business Management, Communication, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Team Collaboration, User Experience (UX) Design Competencies Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), System Testing Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $65,000.00 – $171,925.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 03/03/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page. If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities. Click to join!